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Click here or scroll down to respond to this candidateDeborah MacDonald
Street Address Vista Hill Lane
Sachse, TX Street Address
PHONE NUMBER AVAILABLE
HYPERLINK "mailto: EMAIL AVAILABLE
Qualifications
My ability to provide excellent customer service while arranging complex
and detailed
itineraries and focusing on attention to detail will make me an asset to
your organization.
I am able to work independently while still being a team player and manage
my time and
priorities in order to perform diligently, consistently and reliably. I
have strong abilities
as a self starter and problem solver and possess excellent communication
skills
Work Experience
Hilton Reservations - part time agent
October 2013 - July 2014
Assist callers with making reservations at all Hilton Brand hotels.
Update Hilton Honors members profiles
Cancel or modify hotel bookings as requested
Destination Creations
2002 - Present
Self Employed
Corporate and Leisure Travel Consultant
Perform all aspects of airline, car and hotel reservation process for both
domestic and international destinations
Responsible for creating/updating/maintaining confidential client profiles
Become knowledgeable about tour companies, cruise lines and vacation
destinations, including hotels and all inclusive resorts
Upsell room categories/packages when talking with clients about their
hotel
accommodations and desires
Promote hotel/resort services to clients
Assist clients with using their frequent flyer miles towards award travel
Follow up with guests post-trip to receive valuable feedback
and offer to assist with their future reservations
Foster relationships with airline, hotel and car reps to better serve my
clients
Participate in webinars to learn new and valuable information on various
destinations and hotels/resorts
Order marketing materials and develop website
Attend travel seminars and trade shows to increase education and knowledge
while promoting my business
Partner with Eagle Travel before merger with Campbell Travel a Virtuoso
agency
Campbell Travel
14800 Landmark
Dallas, Texas 75254
2000 to 2002
Senior Onsite Corporate Floater
Responsible for the coverage of 8 one person onsite accounts
Arranged detailed and complex international itineraries to Yemen,
Singapore, Japan, China, Europe and Africa
Assisted travelers with passport photos, forms and documents need for
required passports and visas
Required to be very knowledgeable on each account's travel policies,
procedures
and contract fares in order to replace the onsite agent for 1 day or up to
two weeks
Responsible for creating/updating/maintaining confidential client profiles
Navigant International
Dallas, TX 75229
1996-1999
Corporate Agent/Onsite Agent
Part of a corporate call center team at HQ assisting several accounts with
domestic
and international reservations including air, car and hotel via Sabre
Transferred to the Tenet Healthcare onsite account to be a part of their
travel team
Selected to be the onsite agent for Lennox and handle their travel
exclusively
Worked as a team with the HR department to coordinate recruitment and new
hire
travel and relocation to the Dallas area
Processed all refunds, voids and exchanges
Responsible for issuing tickets as well as assembly and delivery
International Aviation and Travel Academy
Dallas, TX 75240
1996-1998
Travel Instructor - part time
Instructed students in learning all aspects of the travel industry and it's
history
Taught travel terminology, all codes for airport, airline,hotel and car
companies,
geography, Sabre formats, fare construction and handwriting tickets and
prepaids
Oversaw Sabre computer lessons, typing lessons and designed reviews and
tests on
all subject material as additional training in addition to the formal tests
given
Raytheon - Esystems
Garland, TX 75041
1987-1996
Corporate Onsite Agent
One of three people responsible for handling the Raytheon Garland
Division's
8.5 million dollar account
Coordinated complex travel arrangements to multiple domestic cities as well
as
international destinations such as Seoul, Tokyo, Sydney, Riyadh, Frankfurt,
London
and Paris
Arranged corporate travel for more than 3000 employees, Vice Presidents and
General
Managers including air, hotel and car reservations, while handling special
requests
and services
Issued and assembled all tickets, filed agent and auditor coupons for the
weekly ARC
Report, processed refunds and voids and completed ticket exchanges
Arranged all Raytheon-E systems recruitment travel and prepaid ticket
advice
Created and maintained all traveler passenger profiles in Sabre
Assisted with the expediting of passport and visa applications
References can be provided upon request
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