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Click here or scroll down to respond to this candidate Candidate's Name III
Street Address Portland Ave
Rochester, NY Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
CAREER STATEMENT
A Mid-Level IT support position with over 10 years in Systems Management,
utilizing skills and professional experience, enabling acquired skills for
information system troubleshooting.
TECHNICAL SKILLS
Experienced manufacturing professional with excellent teamwork, initiative
and writing ability.
Mechanical engineering: chemical analysis (wet, analytical, physical),
production troubleshooting, product development, statistics, optical
comparator, pin gauges.
Programming: C++, JAVA, VB, VB.NET, ASP.NET, HTML
Networking database management, TCP/IP, LAN/WAN, Novell Netware,
Operating systems: UNIX, WindowsNT, WindowsXP, Vista, Windows 7
Applications: Word, Excel, Access, PowerPoint, Project, SQL Server, Outlook
Foreign Language: Spanish; Written & Verbal
EDUCATION
Master of Information Technology
Current
American InterContinental University
Hoffman Estates, IL
Bachelor of Information Technology
2004
American InterContinental University
Hoffman Estates, IL
Associate Occupational Studies, Computer Programming
2002
Everest Institute
Rochester, NY
Associate Applied Science, Liberal Arts
1996
Ventura College
Ventura, CA
ADDITIONAL TRAINING
BOCES II, Certificate, Network Technician (285 hours), Spencerport, NY
2000
PROFESSIONAL EXPERIENCE
Coalition of Northeast Associations, Inc. Rochester, NY
2009 - Present
IT Support Technician
Provide technical support on an on-call basis for non-profit neighborhood
organization.
Coordinate troubleshooting Internet connectivity with small LAN.
Provide desktop support including software applications such as MS Word and
Excel.
Unisys Corporation, Rochester, NY
2007 -2008
Help Desk Support Technician
Provided first and second level technical support for clients including
software applications.
Managed network connections, hardware, and peripherals on a daily basis.
Cross trained in other accounts Anderson Windows and Doors, LaFarge, and
Capitol One as back up.
Adecco Technical, Rochester, NY
2006
-2007
Engineering Technician
Advanced development testing for high-speed digital color printing press.
Investigated prototype external heater fuser method.
Obtained temperature profiles to determine optimal operating temperature.
Flower City, Staffing, Rochester, NY
2005 -2006
Hardware/Software Tester
Initiated Software testing for high-speed digital color printing press.
Managed first level troubleshooting for iGen3 series production press.
Testing included regression, performance, test plan review, and reliability
testing latest software.
The Kemtah Group, Albuquerque, NM
2004 -2005
IT Desktop/Support Technician
Wells Fargo Bank: (Rochester, NY) XP Migration for 30 clients on LAN.
Assisted end-users with various peripheral configurations subsequent to
migration.
Troubleshooting included network, software, and hardware configuration.
ETS Staffing, Rochester, NY
2001 -
2004
Warehouse Technician
Provided support for shipping/receiving department.
Processed job orders, recycling cardboard and general cleaning of
warehouse.
Midtown Educational Center, Rochester, NY
2000 - 2001
IT Hardware/Software Support/Teacher Assistant
Managed computer hardware and software, research, purchasing, and cost
analysis.
Developed spreadsheets for Finance Department and provided desktop
publishing/marketing support.
Healthcare Company, Bothell, WA
1996 -1999
Senior Engineering Technician
Supported biomedical, design, and manufacturing engineers in the
enhancement of a vascular closure device.
Tested critical components for manufacturing thresholds.
Maintained laboratory notebook/engineering data on LAN.
Maintained engineering documentation, including change notices, deviations,
and new drawings.
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