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Street Address
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Summary of Qualifications
. Resourceful professional with experience providing exemplary
leadership, management, and quality assurance (QA) within medical
device and educational settings.
. Accomplished senior-level QA scientist/expert having track record for
conducting quality and failure compliant investigations related to
medical devices/instruments, utilizing root cause analysis and
statistical tools to evaluate complaints, summarize findings, and
determine corrective actions.
. Talented allied health program director with expertise in education
management, retention/attrition, curriculum design/implementation, and
accreditation processes.
. Proven ability to utilize QA concepts and practices in all aspects of
teaching, curriculum design, and course guidelines and syllabi.
. Adept at managing large budgets and supervising instructors and other
staff.
. Proficient in enhancing decision making of senior leadership by
preparing reports and other documentation related to
retention/attrition, budgetary issues, and classroom observation.
EDUCATION/CERTIFICATION
Capella University, Minneapolis, MN
PhD degree in Business Management. Expected graduation Dec, 2018
. Concentration in Strategies and Innovation
Master of Science in Higher Education Administration and Leadership with
Concentration in Adult Learners, Kaplan University, Ft. Lauderdale, FL.
Graduated Dec 2013
. Bachelor of Science in Medical Technology, Kansas State University,
Manhattan, Kansas
. Billing and Coding Specialist
. Certificate in Medical Technology, Topeka School of Medical Technology
PROFESSIONAL EXPERIENCE
Beckman Coulter ( Miami, FL
Senior Quality Assurance Scientist
8/2012-11/2013
. Charged with investigating and completing quality and failure incident
reporting for use by company's regulatory committee, ensuring
compliance with federal and international medical device reporting
(MDR) standards and requirements.
. Promoted patient safety by recommending and facilitating product
removal and/or correction.
. Defended investigatory findings before medical committee, and
compile/analyze complaint data to identify trends and share findings
with management and other staff.
. Strengthened internal and external auditing processes by tracking
metrics and required reporting used in determining after-market
performance.
. Enhanced customers' satisfaction with processing and resolution of
instrumentation problems in real-time by facilitating employee and
customer training regarding regulatory requirements for complaint
handing, adverse event reporting, and product
corrections/removal/preventative actions.
. Gained expertise in analyzing after-market instrumentation issues,
contributing to decrease in instrument downtime.
Florida Career College ( Lauderdale Lakes and Pembroke Pines, FL
Allied Health Program Director ( Lauderdale Lakes, FL
9/2010-6/2011
. Led and managed allied health department, largest department within
institution having 350 students and 10 full-time and adjunct
instructors.
. Facilitated optimal curriculum development and instructor evaluation,
ensuring proper training and mentoring. Managed annual budgets and
introduced cost control measures.
. Turned around out-of-control expenditures on books and consumables,
saving approximately $0.5M over 5-year period, by negotiating
favorable financial arrangements with vendors, leveraging
institution's volume as bargaining tool to maximize cost control.
. Generated 17% increase in certification exam pass rate by designing
and executing educational QA system of pre/post testing across all
program areas. Efforts pushed exam passing rate into 90 percentile and
positively altered preparation process for instructors and students.
. Increased student retention, while decreasing attrition by
establishing peer tutoring program to benefit from students' ability
to learn more effectively from each other, decreasing tension found in
classroom setting. Program improved overall student participation in
learning process, contributing to 10-fold increase in students meeting
deadlines.
. Orchestrated vast improvement in instructors' motivation and work
attitude to become stakeholders with students' success and
institution's growth and profitability. Incorporated instructors'
ideas and recommendations into departmental operations and policy
formation; placed instructors on internal committees and assigned them
important projects. Efforts decreased attrition and improved revenue
generation well beyond expectations.
. Decreased "revolving door system" among new instructors, saving
institution thousands of dollars, by creating direct in-service
training program utilizing more experienced instructors as mentors.
Program enabled new instructors to transition into system at slower
pace, allowing for better overall adjustment. Savings used to increase
instructors' pay.
Allied Health Team Leader ( Pembroke Pines, FL
2/2008-9/2010
. Strengthened program director's efforts to manage daily departmental
operations, providing instructor in-services and performance
evaluations and serving as externship coordinator.
. Chaired departmental meetings and strengthened program quality
continuous improvement through teaching and competencies improvement.
. Increased student academic outcomes by 25%, greatly decreasing
attrition, while increasing retention rates by facilitating pre/post
testing of students in each course. Intervention improved department's
financial stability, as well as student pass rate on certification
exam.
. Generated greater involvement and loyalty among instructors for
departmental mission and objectives through active supervision and
mentoring, establishing challenging but achievable goals and holding
instructors accountable for students' progress. Encouraged instructor
classroom creativity, and sought/utilized their suggestions and
recommendations.
. Reduced backlog of instructor evaluations of students by seeking their
active involvement in resolving problem. Secured buy-in to importance
of instructor evaluations for determining department's functionality
and success.
ITT ( Miami, FL
Adjunct Professor
10/2007-2/2008
. Held accountable for teaching full-range of coursework offered within
program, including student advisement, tutoring, and counseling in
health information technology (HIT).
. Advised Dean on ways to strengthen program's offerings and outcomes to
prepare students in meeting current/future needs of healthcare sector.
. Developed interventions to measure and react to student learning
outcomes by creating pre/post testing across HIT platforms and
designing/implementing peer tutoring program. Efforts increased
student retention, while reducing attrition rate by 10%.
. Contributed significantly to 85% of student class gaining employment
upon graduation by networking with business community in developing
effective internship program providing students with real-world
experiences and contacts within HIT sector.
. Introduced reliable competencies standards enabling real-time
measurement of students' outcomes and performance, useful in
incorporating positive education program adjustments from term-to-term
and in making decisions on optimal resource allocations.
FASTTRAIN ( Miami, FL
Allied Health Program Director
12/2005-10/2007
. Guided all allied health program operations, including staff hiring,
training, in-servicing, and dismissal actions.
. Contributed to budgetary decisions, and maximized organization's
revenue stream by maintaining optimal attrition and retention levels.
. Designed teaching/tutoring modules, enabling students to pass
certification exams on 1st attempts.
. Negotiated favorable terms with vendors to better manage out-of-
control costs with savings directed toward hiring of qualified
instructors and purchasing of required clinical equipment.
. Played critical role in increasing enrollment and revenue stream by
150% by navigating successfully through ACICS accreditation process
that generated financial aid and revenue of several million dollars
for organization. Performed in-service for administrators in ACICS
rules/regulations and expectations, as well as best ways to answer
questions and address issues.
. Decreased attrition, while increasing revenue by $0.25M by
designing/refining peer tutoring system for students. Contributed to
development of marketing strategy that increased enrollment, enhancing
revenue stream.
. Maximized preparation of students to compete successfully within job
market by designing/implementing educational QA program.
Career Note: Earlier employment positions include Adjunct Instructor for
KAISER COLLEGE and CITY COLLEGE, Academic Program Director for FLORIDA
METROPOLITAN UNIVERSITY, and Senior Medical Technologist for PALMETTO
GENERAL HOSPITAL and NABI.
PRESENTATIONS/PUBLICATIONS
. Higher Education and Budgetary Management, Higher Education
Leadership, and Attrition / Retention
PROFESSIONAL AFFILIATIONS
. National Health Association
ADDITIONAL SKILLS
QA Investigation Expertise ( Allied Health Program Management ( Strategic
Planning ( Policy Development ( Team Leadership/Motivation ( Negotiations (
Workforce Planning ( Process Improvement ( Employee Engagement ( Public
Relations ( Presentations ( Training/Development ( Recruiting ( Project
Management ( Expense Control ( Budgeting ( Root Cause Analysis ( Education
Management ( Business Development ( Needs Assessment ( Academic Quality
Assessments ( Statistical Tools ( Curriculum Design ( Reporting
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