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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Van Velsor Pl.
C: PHONE NUMBER AVAILABLE C: PHONE NUMBER AVAILABLE
Newark, NJ Street Address
EMAIL AVAILABLE
OBJECTIVE:
To obtain a permanent and full-time position as a Systems Support
Specialist
SKILLS:
Software/Hardware
HP Service Manger, Dame Ware, Migrations, Service Now, Magic, Heat, Vantage
Remedy Software, AD Manager, MS Windows 7/XP, MS Office 2013/2007,
Networking, LAN, Ethernet, CISCO Routers, Switches, Domains, TCP/IP, IP
Config, Net BEUI, Pointe, Touch point, Fifth Direct, Printer Mapping, IMAP,
IMAC, Active Directory, Novell, NAL, GroupWise, Zen Works, Ghost Imaging,
PE Imaging Software, LANDesk, IE 8, Adobe7.0, Macanese, Reflection for
UNIX, HP/IBM Server hardware and peripherals, Compaq Servers & Racks 6500,
3500, 850, 800,HP Laptops Elite book 6930p,Dell /HP Compaq Workstations &
Desktops, Dell Potpie series 620,280 ,Dell Precision series 670,750,
IBM/Renovo Laptops t61, t60, t43, t42 ,HPLJ color / B & W printers series
4015,9500, 9050, 9000, 8500, 8550, 8150, 8100, 5550, 5500, 4700, 4650 etc,
OCE printers volt 3200,2100.
CERTIFICATIONS:
(Network+ & MSC in process) A+, Lenovo Notebook Systems, Lenovo Warranty
Basics, Compaq Servers-Prosing Series 200, Reliant Servers 6500, 3500, 850,
800, Compaq Workstations 8000, 6000, 5000 Desk pros 6000, 4000, 2000,Compaq
Laptops Armada Series 7300, 4000, 1500, IBM Warranty Support/PS Value,
Point Services & IBM PC Server Line version 2 Service, Desktops & Laptop
Series 500"s, Hewlett -Packard Workstations Vectors models 96 and 97,
Hewlett-Packard Printers 8000, 8100, 5000, 4000, liaise, 4Si, 4SiMX, 4/4M,
4Plus/4MPlus, L41/4ML, 4P/4MP, 5P/5MP, 5L, 6L
EDUCATION:
Bloomfield Technical College, Bloomfield, NJ
A.S. - Electronics
EXPERIENCE:
Board of Education Newark NJ April 2014-Present
Technical Support
Performed diagnostics and troubleshooting of system issues, documented help
desk tickets/resolutions, and maintained equipment inventory lists.
Provided computer help desk support and technical training on
hardware/software to end users. and provided overall assistance in daily
administration. Performed configurations, installs, set-up, break-down, and
transport of agency equipment on an as-needed basis. Windows 7, MS Office
2010, SCCM/ Ghost, BMC ticket system, Firefox, Bloom board, Smart boards
TCP/IP, HP Servers, Workstations and Laptops, HP Printers., etc.
Arco/State of New Jersey, New Jersey NJ Jan 2014- April 2014
Data Entry Support
Responsible for updating and modifying clients applications in a Word and
Excel spreadsheet format, Utilizing HP Elite 8300, Dell Workstations and
Laptops, Windows 7, Office 365, Outlook 2013, NJ State specific software to
analyze and correct data input for intake, also assisting IT team with
IMAC, data recovery, helping users with specific tasks, LAN connectivity,
etc.
Aljazeera America New York, NY July 2013- Nov 2013
Technical Support
Responsible for the IMACS, troubleshooting, repairing and coordinating
setups, installs, configurations of Window 7,Window XP, Microsoft
Office2013, Outlook2013, AD Manager, Images, and internal LAN connectivity,
etc...repairs and application support on multiple Dell Workstations and
Laptops and MACS workstations and laptop OX, and Canon printers, Setup and
Configure Phone and Androids, Broadcast Software configure and setup end
users for Interplay Central, Octopus, etc...
Unisys Corp/NY MTA New York, NY Jan 2012- Jan 2013
Technical Support Analyst
Responsible for troubleshooting and coordinating installs, setups and
configurations Window 7,XP Microsoft Office, Outlook, Novell, AS400, Heep,
Oracle, Ghost, AD, TCP/IP, LAN, HP PCs, laptops, networking devices,
printers, and peripherals and spare component stock, Assist in the
implementation of computer systems and networks, Maintain IT equipment
through monitoring, configuring, deploying, troubleshooting, upgrading, and
repairing hardware as well as checking disk space, perform clean up,
maintenance tasks on file, print, and infrastructure servers, Provide IT
support for site specific issues, Update assigned issues in the Help Desk
database system Maintain an accurate and current inventory of installed
site software licenses and compliance, Administer network virus protection,
Implement and comply with site specific IT Operations business continuity
plan and security policies, Implement, maintain, and adhere to all IT
policies and procedures as set by IT management
Unisys Corp/Capital One Bank, New York, NY September 2010 Dec 2011
Technical Support Analyst
. Responsible for the troubleshooting and coordinateingsetups, installs,
configurations and internal network connectivity, repairs and application
support on multiple HP Workstations and Laptops, HP, IBM and OCE Printers,
also HP and IBM Series server hardware installation/setup, configuration of
networking components.
. One of five engineers responsible for the day-to-day operations of with
providing daily support, such as user administration and security, adding
users to the domain, coordinating/performing LAN networking, remote
troubleshoot, hardware and software repairs, operating system maintenance,
cable patching, system checks, and technical support made up of over 250
servers, 5,000 workstations and laptops and nearly 3,000 users in NYC.
. Coordinate and monitor troubleshooting to isolate and diagnose common
system problems: document system events to ensure continuous functioning.
Recommend course of action and implement as approved.
. Coordinate testing, upgrade and configuration of system files and
services. Ensure changes are in accordance with appropriate operating
procedures.
. Utilize standard corporate tools to record changes, service requests, and
problem activities for tracking purposes.
Bray boy Consulting, Newark, NJ April 2009-September 2010
. Clients include: Bank of America, Provide technical support for various
small and medium sized companies, Installs, configure and set up users for
new installation, Video Conferences, etc.
.
Prudential Insurance, Newark, NJ November 2008-March 2009
Technical Support Analyst
. Provided support for IBM and DELL laptops, configuring, builds and
backups of laptops and PVL Drives for field agent representatives,
utilizing MS Windows XP, MS Office XP, Ghost Imaging Software, Launch pad
Backup Software, Lotus Notes, Radian, troubleshooting units to component
level, data entry into Excel Spreadsheet, receiving and shipping units into
Launch Pad database.
. Applied understanding and knowledge of information systems and services
to assist users. (1000 +)
Insurance Services Offices, Inc, Jersey City, NJ September 2008-November
2008
Technical Support Analyst
. Provide 2ndlevel system support that includes identifying, investigating
and researching user questions and problems, and resolving isolated
problems that arise with user workstations, laptops and network issues, .
Prioritize issues and forward using appropriate escalation procedures.
. Utilize technologies such as Unaccented Services Plus Helpdesk Software,
MS Windows XP/Vista, MS Office 2003/2007, Ghost Imaging Software, IE, Adobe
Photoshop 7.0,Mcafee, IBM / Lenovo Laptops t61, t60, t43, t42,etc, IBM /
Renovo Workstations 9649,9632, Ricoh Digital Cameras, Calico G3, GPS
Receivers BC 337 and local HPLJ color / b & w printers series 9500, 9050,
9000, 8500, 8550,etc and implementing corrective solutions. (500+Users)
ISS/Consolidated Edison, New York, NY April 2006 - June 2008
Technical Support Analyst
. Provide 2nd level system support that includes identifying, investigating
and researching user questions and problems, and resolving isolated
problems that arise with user workstations, laptops and network and local
HPLJ color / b & w printers series 9500, 9050, 9000, 8500, 8550, etc and
implementing corrective solutions.
Addeco, Inc. / Fuji film, Edison, NJ April 2003 - April 2006
Quality Assurance Analyst
American Home Products, Madison, NJ (Consulting) June 2001 - February 2002
Technical Support Analyst
America Mini Computer, New York, NY December 1998 - January 2001
System Support Technician Clients included: Citibank, Bushman & Wakefield,
Tiffany & Co.
Compucom Systems, Inc., Edison, NJ April 1997 - November 1998
System Support Technician Clients included: Bell Atlantic, Port Authority
NY/NJ, PSE&G.
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