| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate Candidate's Name
Street Address White Angel Dr. PHONE NUMBER AVAILABLE
Perry, OH Street Address
EMAIL AVAILABLE
CAREER SUMMARY
Decisive, driven, and results-focused professional offering many years of
service experience.
EXPERIENCE
PCM: Cleveland, OH
Engagement Manager at American Greetings
(2013 - Current)
. Manage the IT Staff in Cleveland, OH; Chicago, IL; and Fairfield, CA.
. Handle large, multiple projects in a fast-paced, tightly-scheduled, and
highly dynamic environment
. Manage day to day engagement profitability and account/customer
satisfaction
. Responsible for quality of assigned projects, ensuring that the
deliverables meet or exceed the timeline. Act as the primary customer
relations interface on all projects from inception to completion,
ensuring that all project plans and Statements of Work conform to
contractual obligations
. Prepare and manage resource schedules, resource mix, project timeline,
revenue recognition schedule, payment schedule, delivery cost, and
project margin
. Provide weekly, monthly, and quarterly reports to customer with results
according to Statement of Work
PITNEY BOWES: Cleveland, OH
Customer Service Manager
(1999 - 2013)
. Had responsibility for $8M P&L and managed employees in Cleveland,
Pittsburgh, and Charleston
. Managed 46 Technical Representatives, including training, recruiting,
inventory control, hardware installations, removal of equipment,
implementation of Service Scheduling System, and personal development
. Additional responsibilities included managing integrations, ongoing
product maintenance, and negotiating customer contracts in excess of $10M
annually
. Corporate trained in all aspects of HR, including diversity, sensitivity,
and employee engagement/development, hiring, scheduling, payroll,
promotions, and expense reports
. Involved in project management, territory alignment, facility
preparedness, capacity planning, plant optimization, disaster recovery,
call center and escalations, operational expenses, sales and service
growth, revenue and EBIT attainment
ROCKWELL AUTOMATION/RELIANCE ELECTRIC: Mayfield Hts., OH
Product Marketing Manager/Electronic Repair Marketing Manager
(1992 - 1998)
. Identified, developed, and implemented new and existing growth strategies
in $13M business selling directly and through distribution
. Managed 5 marketing representatives and developed and implemented
business plans for 3 product lines with 17 service centers, part centers,
and distributors
. Developed and promoted new service products, resulting in 50% annual
increase in sales
. Managed and developed yearly pricing catalog and discount schedules
. Conducted nationwide sales presentations, both internal and external, to
increase regional sales
. Managed competitive analysis, customer surveys, new product development,
and marketing programs to document Rockwell product quality
Product Marketing Specialist (1987 - 1992)
EDUCATION
. Wickliffe High School: Wickliffe, OH
. Lakeland Community College: Kirtland, OH
COMPUTER SKILLS
. Microsoft Word, Excel, PowerPoint, and Outlook
. Service Scheduling System, Siebel, and Service Management System
. Typing speed of 80 WPM
|
