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Candidate's Name                                        PHONE NUMBER AVAILABLE
Street Address  9th Avenue #4 N                                      PHONE NUMBER AVAILABLE
N.Y.C Street Address

                 SUMMARY OF QUALIFICATION
Professional Customer Service Centric with outstanding "service" skills.
Artistic, cheerful, motivated, and reliable individual. Proven ability in
organizing, and directing diverse international groups and dignitaries.
Ability to deal with staff, directors, and vendors providing a professional
and informed customer/guest service.

                          Employment History

   Related Mangement Company            New York, N.Y            5/25/05-Present
   Residential Concierge
   Astor Place-Mark Peavy (Resident Manager)

 American Girl Place                       New York, N.Y         2003-5/25/05
 Concierge
 Call Center Supervisor/ Team of 12 Operators
 Responsible for Creating Store/City Information
 Creating Restaurant/Theater Reservations

American Museum of Natural History           New York, N.Y           2002-2003
 Visitor Services Supervisor
 Directed and controlled Visitor flow of 5,000-20,000 per day
 Managed staff of 94
 Developed and Organized Uniform Operations
 Escorted V.I.P/Dignitaries
 Prepared 27 Employee Evaluation Documents

Millenium Hilton                              New York, N.Y       1995-2001
Concierge/Guest Service Manager
  Concierge at a 561 room four-star hotel
  Assist with day-to-day payroll
  Supervised and managed Lobby/Bell staff of 17
  Make reservations, direct lobby traffic, and managed checking in/out groups
  Organizing transportation, dinner, theater, gallery, tour
  Attended weekly Executive Committee Meetings

                           EDUCATION
      University Of Southern California, Los Angeles, CA
    SPECIAL RECOGNITION/ORGANIZATION
2002-Perfect Attendance-American Museum of Natural History
1999-Perfect Attendance-Millenium Hilton
New York Member of Hotel Concierge Association
Employee Relations Committee-American Girl Place