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Street Address Cromley St.
Ashville, OH Street Address
PHONE NUMBER AVAILABLE
Objective:
To establish myself in a career which will be suited to my interests with room for
opportunity for advancement
Employment:
GARDEN CITY GROUP February 2, 2012 - September 19, 2014
5151 Paul Blazer Pkwy Ste. A
Dublin, OH 43017 Harold Cardona-Supervisor 614-254-1988
2012-present Quality Assurance Analyst Starting Salary: $20.00
(Temporary Position) Ending Salary: $20.00
Duties:
-Implemented a QA review process for the Intake Center
-Evaluated phone calls taken by agents
-Ensured IVR systems are functioning properly
-Coached agents on opportunities for improvement
-Provided positive feedback to agents that display required skills
-Informed management of trends that may become troublesome
-Answered incoming calls (should the need arise)
-Reviewed claims that are processed for accuracy
-Assisted in providing updates on "Frequently asked Questions"
that need revised due to the progress of the Class Action Lawsuit
Reason for Leaving: Temporary Position
MEDCO HEALTH SOLUTIONS May 30, 2000 - November 27, 2010
5151 Paul Blazer Pkwy Ste. B
Dublin, OH 43017 Jody Smith, Supervisor 614-822-2000
2006-2010 Pharmacy Services Representative Starting Salary: $15.50
Ending Salary: $17.78
Duties:
-Answered incoming calls
-Verified eligibility information
-Resolved rejected claims with appropriate overrides
-Advised Tech/Rph/Dr of drug coverage/plan limits
-Reprocessed claims
-Provided alternate contact for another department when
appropriate
2005-2006 Patient Care Representative Starting Salary: $13.50
Ending Salary: $15.45
Duties:
-Spoke with physicians and their agents about the aspects of
our program
-Ensured all protocols were followed to resolve call issues and
provided general information
-Worked closely with pharmacists in call management so that
quality standards were followed
-Coordinated call responses with primary contact (liaisons) from
the various business programs
-Handled escalated calls in a courteous and professional
manner
-Provided specific numbers of contacts for Medco Health and its
initiatives
2000-2005 Customer Service Representative Starting Salary: $11.00
Ending Salary: $12.45
Duties:
-Answered incoming calls
-Processed prescription refills
-Provided order status
Reason for Leaving: Financially able (at the time) to be a stay at home mother of 3
_____________________________________________________________________________________
Skills:
- Background in accounting
- Typing-Knowledge of Word Perfect, Word Processor and Excel
- Responsible with depositing end of day cash accounts
- Preparing daily and weekly summary reports
- Excellent customer service skills
- Great at problem solving
- Work well with public and employees
- Dependable with great organizational skills
____________________________________________________________________________________
Education:
GROVE CITY HIGH SCHOOL G.P.A. 3.7
4665 Hoover Rd. Grove City, OH 43123
___________________________________________________________________________________
References:
- William L. Phyllis, Director PHONE NUMBER AVAILABLE (W)
Advocacy for Educational Improvement
100 3rd St. Columbus, OH 43215
- Judith Argabright, Church Secretary /Family PHONE NUMBER AVAILABLE (W)
2779 Alkire Rd. Grove City, OH 43123
- Harold Cardona, Previous Manager 614-254-1988 (W)
5151 Paul Blazer Pkwy Ste. A Dublin, OH 43017
Thank You For Your Time In Reviewing My Resume
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