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Click here or scroll down to respond to this candidate KENNETH COLEMAN
Mobile: PHONE NUMBER AVAILABLE EMAIL AVAILABLE
PROFESSIONAL EXPERIENCE
ADT, a TYCO Company - Irving, TX August 2006 -
February 2014
Programming Specialist
Worked with outside repair and installation technicians to prepare,
download and install software for residential alarm systems
. Collaborated with field technicians to ensure that signals were
received properly and that circuits and signaling devices were
restored to normal operation
. Provided technician support while maintaining subscriber satisfaction
and quality installation and excellent service levels
Technical Specialist
Engaged in troubleshooting system operational problems encountered by
customers and attempted to provide immediate solutions
. Updated database files and customer account information to ensure
accurate account information
. Scheduled service appointments for technicians to ensure efficient and
effective system maintenance
. Researched alarm logs, database service logs, and payment history to
provide immediate answers to problems or inquiries
Resolution Desk Specialist & Trainer
. Responded in a calm and professional manner to escalated customer
service calls to the point of resolution, and continually achieved and
maintained a goal of 99% or better customer satisfaction level
. Supervised daily activity to ensure compliance with company business
and customer service policies
. Created and instructed training classes for new representatives and
refresher courses
. Collaborated in the authoring of 'How-To' training guides for the
department
ELECTRONIC DATA SYSTEMS (EDS) - Plano, TX August 2003 -
August 2006
Print Operations Manager
Provided technical supervision of the printing and copying resources of the
Print Unit to ensure the most efficient and cost effective use of
production facilities and to provide a technical advisory service to users
. Undertook all tasks as delegated to develop and maintain an effective
technical and production service
. Established quality standards, including checking and inspection of
completed work before dispatch
. Monitored equipment and resources to ensure the best technical use was
maintained
. Responsible for the supervision and safe custody of customers' copies
including confidential documents
. Introduced and maintained quality control procedures and ensured
safety operating procedures.
. Developed and maintained an efficient inventory control system
. Provided superior customer service and ensured timely completion of
all assigned orders
GREENHOUSE RESTAURANT - Denton, TX June 2000 -
August 2003
Lead Trainer
Advanced to positions of increasing responsibility, culminating in a
trainer role with oversight over a full service
. Managed sales, inventory, merchandising and cost controls.
. Consistently exceeded sales goals by effectively managing sections and
multi-tasking
. Recognized as "Lead in Customer Service" which included mentoring and
training new servers, as well as accounting for all wait staff sales
and receipts
EDUCATION
Associates of Science - Computer Information Systems - In Process
2012 to Current
North Central Texas Community College - Flower Mound, TX
HS Diploma
Northglenn High School-Northglenn, CO
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