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Candidate's Name
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  Job Objective: Utilize job experience and college coursework to advance in a successful and fulfilling career.

 EDUCATION
Devry University, Illinois 2008- Present
Bachelor s Degree - Business Management - 4.0 GPA
Dean s List 2008-2010

QUALIFICATIONS/SKILLS
           Excel, MSDOS, Windows, Word, PowerPoint, Access, Project, Visio, Outlook, QuickBooks, SAP, Kronos, Avaya, Internet, CCMS, EDP, B2B, REX, SA, CRM

EXPERIENCE
 JCC Services, Nashville	 January 2013 -Present
Office Manager
 Responsible for the direct management and supervision of the business office
Coordinates and oversees administration of Human Resource records and weekly payroll, customer billing, and accounting operational processes within the office.
Assists in and ensures efficient and effective communication with customer and contractors
 Provide project management support, coordination, organization and follow-up.
Marketing and sales of services and provided customer service to new and existing customers
Developed and maintained CRM

Market Strategies International, Nashville 2011-2012
Training and Field Supervisor
          Overseen and managed a team of 50 employees. Trained and managed up to 4 training classes on a daily basis.
           Monitoring and coaching staff to obtain unit/company objectives and ISO quality standards.
           Plans, organizes and monitors unit activities based on production and call center needs.
           Administers attendance programs and conducts performance reviews. Implementing disciplinary actions as appropriate
           Supervised and implemented training of all employees including training programs and/or classes for all new and existing employees.
           Maintain/support improved productivity and quality to meet company objectives and goals.
           Ensuring that turn-around times and budgetary guidelines are met
          Compiling daily, weekly and monthly reports

Mary Kay, Augusta, Georgia	 2010- 2011
Independent Beauty Consultant
          Maintained and established a customer database and scheduling of appointments for new and existing customers.
          Utilized Excel and the internet to coordinate and list inventory, customer data, and financial records.
          Master knowledge of marketing, sales, and website maintenance for all Mary Kay product lines and systems established by Mark Kay Incorporated.

Percepta, Melbourne, Florida	 2009
Marketing and Sales
         Supervised of 20 customer service representatives per shift.
          Devised and implemented strategic coaching, training, and daily game plan strategies to meet the client and customer demands and requirements.
          Executed and insured quality assurance expectations on all inbound and outbound contacts regarding the accuracy for agents on new and existing Ford Motor Company employees and customers.
          Utilized marketing tools to up sale, assist with the purchase of new cars, and worked with Department Assistant Call Center Manager to devise game plan and branding requirements for FMC new promotions.

World Base Parts, Melbourne, Florida	 2008-2009
Business Support Services
          Trained 15 new employee s and assisted manager with daily operations and procurement procedures.
          Created and submitted purchase orders to suppliers of aviation parts.
          Handled follow-ups with suppliers and customers regarding status and payment of orders and credit card authorizations and charges.
          Maintained accounts receivables and payable on all Net accounts and past due collections.
          Set appointments and meet with manufacturers to increase the supplier network and handle export licensing requirements and NAFTA certificates of origin for export orders.

GSI Commerce, Melbourne, Florida	 2007 -2008
Customer Service Representative
          Oversaw 25 agents on taking incoming customer service related calls.
          Preformed quality assurance on handling inbound sales/service calls for major partners such as NFL, Dicks Sporting Goods and Sports Authority.
          Provided excellent customer service on escalation calls and devised game plan strategies for meeting up sale and client AHT requirements.
          Supervised and coached a sales department that handled up to 15 partners per period.
          Solely responsible for inputting customer information and service escalation related requests into an internal customer database.