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Click here or scroll down to respond to this candidate Candidate's Name JR.
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE
PROFESSIONAL QUALIFICATIONS
Successfully completed a 400 contact hour Network Support Specialist Training Program,
acquiring skills in IT Essentials (Comp Tia A+), Cisco Networking Devices, and Cisco
Unified Wireless Networking Essentials
Observant with a strong attention to detail to proactively identify risk and effectively
problem solve
Thoroughly and patiently provides clear, succinct verbal information to customers for the
purpose of problem solving, coaching, and counseling to achieve identified goals
Carefully completes documentation management and performs data entry
Proficient in the use of Microsoft Office software
Accurately follows verbal and written directions with minimal instruction and supervision
Creatively develops and implements new innovative ideas
Extremely flexible when working with others, remaining open to new ideas and adapting quickly to changes in
operations, deadlines, and expectations
Excellent academic and employment attendance records
EDUCATION and TRAINING
Cisco Networking Academy Cleveland,
OH
Network Support Specialist Training Program (400 contact hours)
2014
Comp Tia A+ (62 contact hours)-IT Essentials: PC Hardware and Software
CCNA (92.5 contact hours)-Interconnecting Cisco Networking Devices
CCNA-W (45.5 contact hours)-Implementing Cisco Unified Wireless Networking
Essentials
Mastered Program Competencies and Trained To:
Assemble, install, troubleshoot and repair PC s utilizing diagnostic software
Install, configure and operate routed and switched networks
Implement and verify connections to remote sites in a wide area network
(WAN)
Perform basic tasks of a Cisco wireless local area network (WLAN) including
managing the wireless network from the Wireless Control System (WCS) and
configuring the Network and Mobility Express Controller
Soft Skills Development/Job Readiness (40 contact hours including customer
service)
Cisco Networking Academy
Cleveland, OH
Comp TIA A+ Certification
Cleveland State University Cleveland,
OH Bachelor Degree
Cuyahoga Community College
Cleveland, OH
Associate Degree
Candidate's Name JR.
6347 Meadowbrook Road, Cleveland, OH 44125 PHONE NUMBER AVAILABLE EMAIL AVAILABLE
EMPLOYMENT HISTORY
Infiniti Systems Group Inc. (IT Solutions Staffing Company), Acuative Computer
Communication, Kohl s Department Stores
Strongsville, OH
Network Migration Administrator 2014
Served as an administrator and assisted with the migration of VMWare ESXi servers to new
platforms via PowerShell Scripts
Worked with a small team to migrate multiple VMWare virtual machines.
Able to utilize and connect to Windows servers via RDP, VMWare Horizon View Client and
VMWare
VSphere Client
Monitor, troubleshoot and guide PowerShell scripts to completion.
Act as Lead and single point of contact for on-site technicians to ensure that migration is completed
within the hours specified.
Follow established procedures to troubleshoot connection issues to Cisco routers, switches, ASA
firewalls, and servers
Reconfigure IPv4 internal network addresses, subnets and gateways as needed
Interact with end-users in a friendly and professional manner
Track and document all technical issues and their related resolutions
Monitor and guide multiple migrations at the same time.
Effectively and clearly communicate with customer Project Leads
K-Force (Staffing and Solutions firm), Blue Technology, East Cleveland City Schools
Independence, OH
PC Technician 2014
Set up PC equipment in school laboratories and classrooms. My services included:
Leader of a six man crew, ensured that our assignment was completed in satisfactory
fashion.
Demonstrated and encouraged professional and completion of the task, for example: cord
management, which aids in functionality and appearance
Kept a count of inventory, to ensure there was not any loss or damage to the client s
purchase.
Volunteered to be the pick-up driver of the client s shipment from the warehouse to each
site.
Helped install over 750 desktop setups in 6 elementary and middle schools.
Also helped image over 750 desktops and over 400 laptops
Retrieved MAC addresses off of the PC s to help track each computer .
Also modified/saved the boot order settings in preparation for imaging.
Tested all setups for connectivity to the network
Troubleshot connectivity issues involving the setups
Double-checked all work done by myself and the crew for thoroughness.
Helped complete full project in faster amount of time than allotted by strategizing a plan of
the best way to execute the task.
Maintained open lines of communication between myself, the crew, employers, and the
client
Loaded and unloaded over 750 monitors and desktops efficiently
Lifting and carrying of 25 lbs. or more of equipment to each room that was required.
Demonstrated cord management by applying zip ties to equipment wires and cables, for
presentation and functionality.
Cleaned off surfaces prior to setting up new equipment.
Removed trash and disposed properly
Uninstalled client s former equipment and placed it in an organized fashion
Insight Global (A Staffing Services Company) Heritage College
Greenwood Village, CO
PC Technician 2014
Set up PC equipment in school laboratories, classrooms, and staff offices.
Lifting and carrying of 25 lbs. or more of equipment to each room that was required.
Worked independently to complete installations in over 30 rooms, which totaled 42
desktop displays.
Assembled over 40 monitors, keyboards, mice, and desktop setups.
Setup and programmed over 30 VoIP phones.
Connected desktops and VoIP phones to ethernet jacks, (daisy chain fashion).
Demonstrated cord management by applying zip ties to equipment wires and
cables, for presentation and functionality.
Northeast Ohio Software Association (NEOSA) Cleveland,
OH
Intern (unpaid) 2014
Completed a Microsoft Excel data entry project which entailed updating various fields in the
company s client database.
Researched the internet for the most recent information regarding client businesses for
COSE to keep their database refreshed and organized.
In total, 480 clients were effectively renewed in the database.
Setup and displayed over 30 switches at FIT Technologies, in an organized manner to be
tested and accounted for.
Utilized a label maker to provide labels for the switches themselves.
United Labor Agency
Cleveland, OH Employment Specialist Internship (paid)
2013-2014
Assisted recruiters in identifying qualified candidates for open positions and maintained regular
contact with job seekers to determine outcomes. Facilitated job search skills classes as outlined in
lesson plans. Conducted job matching services, career targeting and transferrable skills assessments
to job seekers. Provided advice and instruction for resume development and coached job seekers
through job search process.
Input all job seeker case notes into OWCMS and maintained accurate records. Possess a
thorough understanding of ETO, traffic counting software.
Warrensville Developmental Center, (2009-2013)
Highland Hills, OH
Northcoast Behavioral Healthcare Systems, (2006-2007)
Northfield, OH
Therapeutic Program Worker
Provided verbal/physical assistance and executed active treatment to clients which helped them
complete daily routines programs assisting to de-escalate behaviors and gain of independent living
skills. Recorded and maintained accurate and timely records of patient condition and activity,
including vital signs, eating habits, and behavior which allowed professional medical staff to track
daily progress
Conducted close, detailed supervision of suicidal clients having no incidents under my
watch
Trained new hires and floats on day-to-day expectations and job requirements. Kept all staff
abreast of all changes to ensure effective and efficient operations
Acquired improved communication skills to counsel clients and work with entire multi-
disciplinary treatment team including psychiatrists, psychologists, psychiatric nurses and
social workers successfully carrying out specific treatment plans for over 200 individuals
Area Temps, (2007-2008) Mentor,
OH Temporary General Laborer
Marketing Communication Resources
Operated large printing equipment and monitored them to ensure proper functioning in order
to prevent delay of customer order completion. Performed troubleshooting and remedied
issues to finish workflow processing. Loaded, banded, and labeled completed print orders,
placing them on pallets for shipment.
Arrow Electronics
Assembled cash registers and tested for functioning. Performed various Microsoft Office
operations. Performed heavy lifting for lengthy periods of time and loaded trucks. Used
hand held scanners and sorted products, operated pallet jacks, skid wrap machines, tow
trucks, plus. Processed shipment of merchandise orders
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