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 Candidate's Name
Street Address  Telephone: PHONE NUMBER AVAILABLE, EMAIL AVAILABLEHUMAN RESOURCE MANAGER / EXECUTIVE ADMINISTRATORProven Leader/ Coach/ Mentor/Innovative PlannerPROFESSIONAL SUMMARYA top performer that will offer energetic and innovative professionalism with more than 20 years of experience in personnel, organizational, and problem-solving leadership skills; performs challenging task with precision, extreme attention to detail, and an outstanding reputation for delivering world-class customer service.  Demonstrated ability to manage, motivate, and build cohesive teams that achieve impressive results.  I will increase net revenue by implementation of current management and motivational techniques acquired through previous experience and continuing managerial education.
AREAS OF EXPERTISE      Designing, implementing procedures to reduce absenteeism, and turnover.
      Managing and administering organization s employee benefits programs, notably health, medical, dental.      Managing existing accounts      Hiring and training staff      Designing and implementing an  employee appreciation/ recognition program.
      Supervising and motivating employees      Developing client relationships      Writing employee performance evaluations      Resolving problems and minimizing complaints      Assisting in corporate compliance      Creating strong community and healthcare referrals      Conducting in-service training presentationsCORE COMPETENCIES      Operations Manager      Training and Development      Policies & Procedures      Implementation      Problem Resolution      Research/Analysis Skills      Public Relations
      Leadership/Team BuilderPROFESSIONAL EXPERIENCEBally s Dover Casino Resort, Dover, DEEmployee Relations Specialist, 2015-2023      Counsels  employees on disciplinary actions, disputes with co-workers, supervisors, subordinates, or management; illness or disability; and performance problems.      Responsible for the performance management process programs, reviews performance appraisals for fairness, consistency, and potential legal liability.      Provides employee relations support to all company locations regarding HR related issues/concerns.      Conducts exit interviews and provides analysis, identifying trends and areas of concern.      Responds to all unemployment claims and represent the company at unemployment hearings.
      Provides advice, guidance, and coaching to management and responds to a broad range of questions related to performance management, employment law, and company policies and practices.
Heartland Hospice, West Columbia, SCHuman Resources Director, 1995-2014      Provided executive leadership in the management and the direction of the office of human resource, the service unit that provides professional, technical leadership, expertise, and service in collective bargaining, contract administration, salary, benefits administration, employee records, data administration, recruitment, hiring, and organizational development.
      Managed and defused aged-tinged personnel problems at the Columbia facility with aggressive intervention, pre-trial settlement management eliminating the risk of a significant adverse outcome and addressed systematic discrimination allegations thereafter.
      Structured response and strategy to the Equal Employment Opportunity Commission and the South Carolina Department of Human Affairs enforcement actions (race discrimination and Equal Pay Act cases).
      Involved in investigating problems incidental to sound uniform personnel administration, such as working conditions, disciplinary actions, employment, applicant appeals, and grievances.
United States Army, Fort Jackson, South Carolina
Retirement and Military Benefits Administrator, 1983-1995
      In concert with department heads, the chief of staff, developed training, and development plan for the staff on an annual basis.  In coordination with the education department for the professional development of staff, determined the appropriate source of training, developed to meet staffing needs.  Developed the annual budget for these activities.
EDUCATIONGrand Canyon University, Phoenix, AZ
M.A. Christian Studies
University of Phoenix, Phoenix, AZMaster of ManagementUniversity of Phoenix, Phoenix, AZB.S. Business Management