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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Stuart Lane
Dearborn, MI Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
EMPLOYMENT HISTORY
PROGRESSIVE METAL MANUFACTURING COMPANY
Jan. 2012 - Current
Ferndale, MI.
Lead Production Supervisor / Manager
On boarded and challenged to improve processing and quality in resistance /
spot welding, mig / tig welding, robotic welding, press brake, stamping,
laser cutting and assembly areas at multiple automotive facilities. As a
seasoned team-builder and motivator, formed cross-functional teams to
spearhead corrective action and dramatically improve customer quality
concerns. Utilizing Lean Manufacturing techniques and statistical data
analysis, work standardization and staffing upgrades, introduced Lean
techniques to eliminate waste. Successfully lead the teams to realize
improved quality PPMs of 47% and efficiency improved by 36% in first 45
days. By empowering department leaders and cross-training operators, proved
to ownership that excess supervision was actually hindering throughput,
resulting in a 60% reduction in management staffing thus enhancing company
profitability and improving efficiency. Introduced capacity analysis, value
stream mapping, standardized work and Kaizen processes to the organization,
to ensure long-term corporate viability. Lead product launch and APQP teams
to facilitate new stamping products from Hatch, Ogihara and Magna products
- 213 additional parts, increasing volume by 35%.
RAYTHEON PROFESSIONAL SERVICES
Jan. 2011 - Nov. 2011
Troy, MI.
Fixed Operations Subject Matter Expert
Worked with instructional systems designers to plan, write, review, and
update curriculum for automotive shop/dealership personnel, fixed
operations, and lean manufacturing philosophy. These 40 courses included
proper hiring techniques, training, financial analysis and reporting,
customer service, marketing and advertising, enhancing profitability,
service center and parts facilities as well as managing techniques.
Researched and prioritized concepts, documented research and source
material, met structured time frame commitments. Assured quality control
evaluation success, as well as Beta testing processes. Successfully
completed the project 14% quicker and 19% less costly than budgeted. Led
cross-functional team to explore new client streams to source course
destinations. Though originally contracted for only 90-days, the contract
was extended to over eleven months until corporate downsizing was mandated.
FACTORY EXECUTIVE MOTOR CAR
Jan. 2010 - Mar. 2011
Pontiac, MI.
F&I Manager
Obtain bank financing, insurance and warranty approval for used vehicle
clients as the business expanded from internet sales to a hybrid internet /
fixed operations based entity. Ownership sold the business at the height of
its profitability so the owners could retire and move out of the state.
PARK MOTOR SALES, INC.
Sept. 2007 - Dec. 2009
Detroit, MI.
Assistant Comptroller
Tasked with responsibility to manage accounts payable, accounting
reconciliations, projections and planning utilizing Darwin XE and ADP
Dealer Management Systems. Worked with ADP staff to transition and train
office personnel to use ADP software and programming. Successfully
streamlined accounting staffing 40%. Entered information into ADP and
verified accuracy of information. Obtained special financing for challenged
credit customers. With the encouragement and support of the dealer
principal, studied and gained certification in over 100 Ford Motor
sponsored courses, including sales and service, internet marketing,
commercial sales, customer service and satisfaction. Due to Ford Motor
Company corporate decisions to eliminate the Mercury brand and shrink its
Lincoln dealership network, Park Motors was forced to cease operations.
Used Car Sales/Special Finance
Assisted Used Car clients in selecting the previously owned vehicles that
best met their needs and budget. Utilized Dealer Management Systems to
market products to clients in our database. Assisted credit challenged new
and used clients obtain financing for their vehicle purchases.
NORTHWESTERN DODGE, INC.
Mar. 2007 - Sept. 2007
Ferndale, MI.
Service Manager
Recruited to reorganize and streamline the dealership's service department
primarily based on customer recommendations. After reviewing inventory of
vehicles waiting for service as well as analyzing customer feedback, took
on responsibility for dealership service performance, hiring and firing of
service technicians, quickly driving average service time and turnaround
down from two days to three hours. Found seventeen vehicles held over
fifteen months waiting for parts or payment, contacted the customers and
negotiated equitable resolutions, repairing fifteen immediately and
salvaging two. Championed P& L conformance, customer relations and
satisfaction goals through service team training, goal setting and
accountability implementation. Interfaced with DaimlerChrysler Parts and
Service to resolve vehicle quality and repair issues. Partnered with
Business Development Center team to market Service products and specials to
clients in our database, as well as drive marketing to improve retention.
After succeeding in restoring department and dealership profitability, the
dealership was seized by DaimlerChrysler for past fiscal malfeasance and
closed.
QUICK LANE DETROIT, INC.
Sept. 2004 - Mar. 2007
Detroit, MI.
Manager
Retained to initiate operations at new retail service enterprise. Given
responsibility for retail outlet performance, training, and P& L
conformance, customer relations and satisfaction. Launched and utilized
Darwin XE Dealer Management System to implement customer satisfaction
contacts and follow-up on future repair needs. Developed and implemented
marketing and advertising strategies, building sales volume from $0 to over
$1.5 million annually. Established inventory levels to balance service
levels with profitability.
PROTOTECH LASER, INC.
Sept. 2003 - July 2004 Chesterfield,
MI.
Production Manager
At the request of ownership, transferred from Laser Welding International
to spearhead startup of new automotive facility. Assigned responsibility
for Manufacturing, Quality, Cost and Shipping for second shift operations
of laser welding and cutting enterprise. Sourced and managed tooling
installation, plant layout, Control Plans, Process Failure Mode Effect and
Analysis. Wrote job descriptions, and instituted incentive plan that
improved welding and cutting productivity 63% under budget, allowing the
operation to expand capacity obtain additional work. Because the business
thrived and the non-linear welding technology was so successful, both
companies were purchased by a competitor strictly for the non-linear
welding technology and customer access, and operations ceased.
LASER WELDING INTERNATIONAL
Mar. 2003 - Sept. 2003
Clinton Twp., MI.
Manufacturing Manager
Recruited by ownership to bring professional management into the automotive
organization. Given complete responsibility for automotive Manufacturing,
Quality, Cost and Shipping for second and third shift operations of laser,
robotic and resistance welding enterprise. Reported to the Vice-President
of Operations, while maintaining P&L responsibility. Achieved 230%
improvement in welding productivity (measured in inches of weld), 40%
improvement in weld scrap, and cost reductions of 15% in less than 90 days.
Transferred to Prototech Laser September, 2003.
NOBLE METAL PROCESSING, INC.
Nov. 1997 - Mar. 2003
Warren, MI.
Area Manager
Enlisted to upgrade, modernize and streamline manufacturing operations for
half of the plant. Granted total responsibility for Manufacturing,
Engineering, Quality, Cost and Shipping for laser welding, blanking and
stamping business units. Measured and evaluated by P&L and Balanced
Scorecard performance. Reported to the Vice-President of Operations. By
constantly reviewing and implementing best practices cross-functionally,
achieved 105% improvement in welding productivity (measured by inches of
weld), 83% improvement in Quality concerns (PPMs), and cost reductions of
31% in the first year, with continued incremental process improvements
following once processes were standardized and optimized. Implemented a
pull system to assure FIFO material flow and accountability. Championed
monthly Kaizen events to keep team members engaged and striving for
continuous improvements. Introduced resource planning philosophies to the
organization and implemented where practical. Lead APQP and product launch
teams to add new products and applications to production. Mentored junior
associates, designed and tracked career path charts.
AUTOMOTIVE COMPOSITES COMPANY
Feb. 1997 - Nov. 1997
Sterling Heights, MI.
Superintendent
Responsible for all third shift Manufacturing and Tech Support operations
of welding, heat treating, and assembly enterprises in the automotive
facility. Acted as liaison to supplier and customer contacts, coordinated
receipt of raw stock and delivery of finished products. Successfully
improved productivity 58% on shift, while reducing scrap 91%.
UNITED AIRLINES
Jan. 1995 - Mar.
1997
Dearborn, MI.
Workload Coordinator
Managed and balanced customer call volumes and staffing to achieve
efficiency and service level
Objectives. Facilitated employee information needs; acted as liaison
between upper management
and service agents to ensure smooth operations.
DOMINO'S PIZZA, INC.
Jan. 1994 - Mar. 1995
Detroit, MI.
Corporate Area Supervisor
Supervised and oversaw operations of 15 metropolitan Detroit pizza stores.
Responsible for turning
$15,000 deficit into $18,000 monthly area profit in 60 days. Improved area
staffing 40% and
reduced negative customer feedback by 80%. Seamlessly transitioned position
from privately
owned franchisee to corporate operation.
METRO DETROIT PIZZA, INC.
Feb. 1993 - Jan.1994
Detroit, MI.
Franchise Area Supervisor
Per above, for private franchisee.
WATER RESOURCES, INTERNATIONAL
April 1992 - Feb. 1993
Southfield, MI.
Assistant Marketing Manager
Responsible for training, motivating and mentoring marketing staff,
handling Public Relations
Concerns, and scheduling marketing appointments.
GENERAL MOTORS CORPORATION
Feb. 1978 - Mar. 1992
Pontiac, MI.
Reliability Engineer Jan. 1991- Mar. 1992
Investigated production, engineering and customer concerns, determined root
cause,
recommended short-term solutions, coordinated long term corrective actions.
Communicated with and advised plant staff, engineering and supplier
communities
concerning quality matters.
Warranty Engineer Nov. 1989 - Jan. 1991
Responsible for investigating warranty statistics, ascertaining plant-
controllable impact;
Performing root cause analysis; designing irreversible corrective action
processes;
Communicating, implementing and monitoring effectiveness; served on C/K
Platform
Squeak and Rattle Task Force.
Production Supervisor Mar. 1985 - Nov. 1989
Supervised 28-65 hourly employees, truck assembly and repair; member of
Pontiac East
Assembly C/K Pickup start-up team. Wrote job descriptions, ordered tooling,
and managed
Technical innovations. Responsible for maintaining schedule, quality, costs
and attendance,
as well as training and motivating employees. Acted as Plant Facilitator
and Chassis/Engine
Systems Coordinator. Consistently led department in Corporate audit rating.
Assembler Feb. 1978 - Mar. 1985
EDUCATION
Kennedy-Western University 2004
Bachelor of Science, Business Administration
SPECIALIZED TRAINING & SEMINARS
FORD Master Certification - Service Manager
FORD Master Certification - Parts Manager
FORD Master Certification - Customer Service Manager
FORD Master Certification - Body Shop Manager
FORD Master Certification - Warranty Administrator
Philip Crosby Quality Education System Kepner Tregoe Problem Solving
Kaizen Time-Based Management
Synchronous Manufacturing Statistical Process Control
Facilitators Workshop Evelyn Wood
Participative Management Time Management
Lean Manufacturing Positive Management
Interpersonal Communication Skills Excellence In Leadership
Meeting Skills Team Building
Microsoft Word/Works/ Excel
PowerPoint / Lotus 1-2-3
ADDITIONAL DATA
National Lecturer, Gospel of Deliverance Ministries
Administrator, Gospel of Deliverance Ministries
Administrator, Greater Phillips Temple A.O.H. Church of God
Minister of Music, Greater Phillips Temple A.O.H. Church of God
Minister of Music, A.O.H. Churches of God, 11th District
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