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Click here or scroll down to respond to this candidateJanale Jones
Springfield OH Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
I&#Street Address ;m ready, willing and able to step into your open position immediately.
Please review my resume` to find out why you may agree.
Career Focus
Team Lead with 11 years of experience and 3 years of Customer Service. My
goal is to further my professional career where I can be a member of a team
and utilize my business skills. I have excellent written, verbal and
communication skills. I have impeccable interpersonal skills along with
being a well-qualified professional adaptive to changing conditions. I
demonstrate the ability to provide to an organization focus on revenue and
product longevity through customer service and relations.
Professional Experience
Assurant Specialty Property and Casualty 6/2001-4/2014
Check Recon Team Lead 3/2006-4/2014
. Required energetic, strategically focused and a creative achiever who
enjoys the latitude of working with a team as well as independently
and effectively using my time management skills
. Responsible for updating daily reports for Report Administration
including but not limited to memo's, assignments, reports and other
documents using Microsoft Word, Excel and Access
. Worked closely with upper management support and comply with all
department and client procedures, corporate policies as well as
regulatory requirements regarding data security and confidentiality
guidelines
. Also to build a team environment that supports high performance while
obtaining consistently strong production results, anticipate issues
and formulate timely solutions to productivity issues, understand,
anticipate and propose solutions to business needs. All this while
exceeding service levels without increasing cost
Accomplishments in Check Recon
Coordinate all department functions for team of 30+ employees ensuring
associates correctly process and post checks received. Delegating work
load and training as needed for new products. Coaching associates as
needed. Manage posting of funds and scanning of RDC clients and transmit
funds t be deposited to the US Treasury per client SLA requirements.
I played an influential part in the increased office organization by
developing more efficient filing systems and customer database protocols.
I also single handedly developed and implemented company's first check
reconciliation manual outlining all proper business procedures per each
client's specifications.
Payee Administrator Team Lead 10/2003-02/2006
. Guided a team and assisted to review various types of insurance
documents to request that changes were made to payees accordingly
. Duties included leading a team to ensure needed payees were set up
according to client procedures by making necessary phone calls to
insurance companies to update and obtain needed information to ensure
policy premiums were being directed accordingly so that payments could
be posted in a timely manner
. Created tracking and return spreadsheets to ensure all items were
processed in a timely manner to meet or exceed established standards
for clients and requesting associates
. Wrote and Issued Policy and Procedure Memo's and Internal Memo's when
needed
Quality Assurance Specialist II 3/2XXX-XX-XXXX
. Audited associates throughout Assurant to ensure we offered our
clients the best accuracy possible and to ensure we were protecting
homeowners by ensuring all information updated on their loans was
accurate and within established guidelines
. Provided accuracy audits accordingly
Senior Customer Service and Processing Specialist 6/2001-3/2003
. Delivered outstanding human relation and customer service skills to
customers, insurance companies and agencies over the phone to provide
the best solution to resolve their call
. Accurately inputted data to update or stage payments to insurance
companies/agents in client servicing systems
Accomplishments in Customer Service:
. Due to being very dependable and accurate, I was requested to
train and mentor associates in the customer service department
by helping then to learn to listen and ask meaningful questions
to ensure the customer was offered the best solution
. Worked on specialty reports to ensure compliance with regards to
client expectations
. Assisted partner departments such as Open Items and Smartflow
Faxes
My continued goal is striving for constant innovativeness to ensure
process improvement to benefit associates and company alike.
Degree in Progress
. Attended Bradford Business College
o Credits obtained
. Attended Clark State Community College
o Credits obtained
Major area of study is Business Management. Expected graduation date
unknown due to work schedule.
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