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Customer Service Rep Resume Newark, NJ
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Name Available: Register for Free
Title Customer service rep.
Target Location US-NJ-Newark
Email Available with paid plan
Phone Available with paid plan
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|Summary       |Highly motivated Office Assistant, Pharmacy Technician, and     |
|              |Cashier, with the ability to learn new concepts as job          |
|              |requirements. Outgoing personality with excellent customer      |
|              |service and organizational skills.                              |
|Education     |Fortis Institute                                                |
|              |Wayne, NJ                                                       |
|              |Certificate: Pharmacy Technician                                |
|              |August, 2013                                                    |
|              |CPR Certified                                                   |
|              |Customer service, customer care professionalism and compliance. |
|              |                                                                |
|              |Retail/Hospital / Long-Term Care pharmacy settings and Home     |
|              |Infusion.                                                       |
|              |Pharmacy Law and Ethics, Regulatory standards, OBRA 90          |
|              |regulations, HIPAA and OSHA compliance.                         |
|              |                                                                |
|              |Essex County College                                            |
|              |Newark, NJ                                                      |
|              |Office Administration                                      Sept.|
|              |2001- May 2003                                                  |
|Experience    |08/2013- 06/2014                   CVS Caremark/Specialty       |
|              |Pharmacy           Bloomfield/Fairfield, NJ                     |
|              |Pharmacy Technician/Externship                                  |
|              |Mail order, Pick-up and Drop off, data entry input              |
|              |Ringing up customers prescriptions and other items              |
|              |High volume customer service, Pulling and counting medication   |
|              |Patient and doctor calls, Return to stock medication            |
|              |Inventory of medications, Labeling and insurance                |
|              |12/2012- 08/2013            Fortis Institute Library            |
|              |Wayne, NJ                                                       |
|              |Medical Library Manager / Contract position                     |
|              |Assist with inventory of books, magazines, and newspapers etc.  |
|              |File, answering phone, typing, faxing, processing information   |
|              |Organize the library, open and close library.                   |
|              |Assist students with questions on how to utilize the library and|
|              |its day-to-day functions.                                       |
|              |09/2011 - 12/2012                      Whitson's                |
|              |Newark, NJ                                                      |
|              |Cashier Aide/ Clerk                                             |
|              |Daily intake for breakfast and lunch menus choices and          |
|              |selection.                                                      |
|              |Data entry, office machine operation, filing student records    |
|              |Operated systems for bank recaps, meal counts, edit checks, and |
|              |line reports.                                                   |
|              |Maintained cleanliness and organization of cafeteria.           |
|              |02/2009 - 03/2011                      Bowne                    |
|              |West Caldwell, NJ                                               |
|              |Intake  office clerk                                            |
|              |Handled information for customer insurance accounts.            |
|              |Utilize systems to update orders and intake orders and marked   |
|              |for air or ground using postal services.                        |
|              |Send out bills, packaging, filing, faxing, directing calls,     |
|              |maintaining account information and advertisements for different|
|              |companies.                                                      |
|              |                                                                |
|              |10/2008 - 02/2009                        Target                 |
|              |Wayne, NJ                                                       |
|              |Guest Service Agent                                             |
|              |Accepted returns and exchanges of different items.              |
|              |Communicated with customers to explain store policies and       |
|              |procedures.                                                     |
|              |Returned undamaged items to store shelves.                      |
|              |                                                                |
|              |08/2006- 01/2008                          Macy's                |
|              |Livingston, NJ                                                  |
|              |Sale Associate                                                  |
|              |Processed cash and credit transactions.                         |
|              |Received and filled customer orders.                            |
|              |Returns and exchanges of merchandises.                          |
|              |Fitting room and floor control attendant.                       |
|              |Ensured Customer Satisfaction                                   |
|              |04/2004-12/2005           Gibbs College                         |
|              |Livingston, NJ                                                  |
|              |Library Office Assistant                                        |
|              |Assisted students with their research and other general         |
|              |inquiries.                                                      |
|              |Stacked the shelves and ensured that books and materials were   |
|              |properly filed.                                                 |
|              |Answered phones, typed notices and filed paperwork and other    |
|              |office duties.                                                  |
|              |                                                                |
|              |10/2002-04/2004           Adult Learning Center                 |
|              |Newark, NJ                                                      |
|              |Office Assistant                                                |
|              |Registered students for GED, ESL, and computer classes.         |
|              |Maintained the record of student attendants for each class.     |
|              |General office work: filing, answering phones, copying.         |
|              |                                                                |


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