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Title Mortgage Loan Servicing Operations Manager
Target Location US-FL-South Florida
Email Available with paid plan
Phone Available with paid plan
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                                            Candidate's Name
                                           EMAIL AVAILABLE
Miami, FL                                                                                         PHONE NUMBER AVAILABLE

                                                   SUMMARY
Proactive, performance focused Banking and Credit Union Professional with vast experience in residential,
commercial mortgages, consumer and credit card loan servicing sector, including escrow and default
administration, customer service, ARM adjustment, loan booking, payment processing, payoff lien release, REO
liquidation, post-closing final documentation audits. Recognized for getting the job done right the first time,
while training and developing highly effective teams in fast paced multicultural environments. Other areas of
strength include:

        Regulatory Compliance | Re-finance & Foreclosure | Quality Control | Process Optimization | Vendor
                        Management | Problem Resolution/ Title & Closing Management

                                           PROFESSIONAL EXPERIENCE
KORTH DIRECT MORTGAGE INC                                                                        2021
Loan Servicing Manager
Manage servicing processes for residential multi-family and commercial RE loan portfolio. Including loan
booking, payment processing, escrow processing and analysis, reserve disbursements, bank and general ledge
reconciliation, pre and post-closing audits.

BRIGHTSTAR CREDIT UNION   Sunrise, FL                                                          2018 - 2021
Assistant Manager Lending Services
Manage servicing processes for residential and commercial RE loan, consumer loan portfolio. Supervise team of
5 administrative professionals in day to day customer service of HELOC loans, consumer loans and credit cards,
including post closing.

CITY NATIONAL BANK OF FLORIDA   Miami, FL                                                           2017   2018
Assistant Vice President Loan Servicing, Escrow Supervisor
Managed servicing processes for residential and commercial RE loan portfolios. Supervised team of 6
administrative professionals in day to day Escrow, Collateral Release and Letters of Credit logistics.

RED CREEK LOAN ASSET MANAGEMENT SERVICES   Miami, FL                                          2015   2017
Loan Servicing Collateral Analyst
Reviewed sub-performing and non-performing residential mortgage loan portfolios for 3 loan servicing
companies. Maintained open line of communication with vendors, loan servicing entities and documents
custodian.
      Analyzed loans collateral documents, identified discrepancies and worked with 3 services to clear title
        deficiencies and breaks in chain of title; ensured title insurance policy accuracy.
      Examined loan inventory and exception reporting to evaluate risk.

OPTIMUM BANK   Ft. Lauderdale, FL                                                              2012   2014
Vice President Loan Servicing
Reorganized servicing processes for residential and commercial loans, payment processing, loan payoff and
releases
          Reviewed loan commitments that experienced write-off provisions and foreclosure process,
          documented findings and ensured compliance with internal and FDIC regulation.
        Oversaw loans post-closing review, loss mitigation, foreclosure, bankruptcy and REO management /
        liquidation.
        Identified commercial loans interest discrepancies resulting from incorrect assignment of residential
        mortgage terms, which facilitated collection of approximately $82K in interest year over year.

AMERICAN RESIDENTIAL EQUITIES, LLC   Miami, FL                                                  2004   2012
Senior Due Diligence / Collateral Analysist / Loan Servicing
Implemented due diligence program for purchase and sale of residential loan portfolios
      Managed life-cycle of mortgage loan servicing processes serving as Liaison between third party loan sub-
        servicer and American Residential Equities.
      Controlled and audited mortgage documents.
      Rejoined American Residential Equities for brief period in 2014-2015 to assist with various projects.

TRANSSTATE TITLE INSURANCE COMPANY   Miami, FL                                                   2003   2004
Real Estate Closing Manager

BERMAN, RENNERT, VOGEL & MANDLER, PA   Miami, FL                                                 2000   2003
Residential Closing Coordinator

                                           ADDITIONAL EXPERIENCE
Independent Consultant / Mortgage Servicing Auditor

BANKUNITED, FSB   Miami, FL
Division Vice President Loan Servicing Manager (Residential Portfolio)

JEFFERSON NATIONAL BANK   Miami Beach, FL
Assistant Vice President Mortgage Loan Servicing Manager

BANKATLANTIC, FSB   Ft. Lauderdale, FL
Vice President Loan Servicing Operations Manager

                                  PROFESSIONAL DEVELOPMENT & TRAINING
Certified Adult Education Instructor for State of Florida   Loan Servicing Regulatory Compliance / Human
Resources Leadership / Employee Coaching & Counseling / Management Excellence

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