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                                  Bec Nail
             Street Address    PHONE NUMBER AVAILABLE   EMAIL AVAILABLE


       OFFICE MANAGER/ADMINISTRATIVE ASSISTANT
Customer Service Expert   MS Office  Power User    Adept Written/Verbal Communicator

                                            Key Skills
Office Skills:         Office Management   Filing Database & Records Management
                       Telephone & Front Desk Reception   Customer Service   Executive &
                       Administrative Support   Reports & Spreadsheets   Complaint Handling
                         Data Entry (87 wpm)

Computer Skills:       Word   Excel   PowerPoint   Access   Outlook   Windows Vista/XP
                       Office Mate   Crystal

                                Professional Experience
    Premier Vision (Amarillo, TX)   Administrative Assistant, 02/12 to 12/13
       Excelled in role requiring the ability to handle a variety of patient/customer service and

       administrative tasks and resolve patient/customer issues with expediency.

       Demonstrated proficiencies in telephone and reception within a high-volume optometrist

       office. Informed and educated patients/customers on procedures, insurance billing, and
       products.

       Consistently praised by management, doctors, and patients/customers for my exemplary

       customer service delivery, professionalism, and enthusiastic attitude.

  CCA Employment Office (Grants, NM)   Employment Assistant, 04/05 to
                                  09/11
       Demonstrated proficiencies in telephone and front-desk reception within a high-volume

       environment. Calmed upset/angry customers/clients, researched and rapidly solved
       problems and rebuilt client trust to prevent the loss of accounts and pinpoint job
       opportunities.

       Led  cleanup  of department database and files. Restored organization to personnel,

       financial and operational records and accelerated data input, processing and retrieval times.

       Consistently praised by management for the quality and timeliness of reports, attention to

       detail, model customer service delivery and team-player attitude.

   Wackenhut Construction (Hobbs, NM)   Office Manager, 01/97 to 09/98
    Served as first point of contact for contractors and staff upon arrival to the construction site

    and remained the medium between the construction corporate office and the contractors
    headquarters throughout the building development. Efficiently operated construction office
    switchboard and provided prompt, courteous and knowledgeable assistance.

    Transformed previously manual processes relating to vendor/supplier records into an

    efficient, computerized system. Efforts included creating extensive databases, spreadsheets,
    and files that were easily explainable to even the least computer-educated employees.

    Consistently praised and thanked by staff and clients for my constant enthusiasm, positive

    attitude and efficiency.



                                       Education

                 Eastern New Mexico University (Roswell, NM)
                 Associates of Arts in University Studies with Honors, 2005

              Associates of Arts in Business Administration with Honors, 2010