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Click here or scroll down to respond to this candidateCraig W. Koster 9479 McGee Way Eden Prairie, MN 55347 PHONE NUMBER AVAILABLE EMAIL AVAILABLE
CAREER SUMMARY
Experienced Medical Equipment Clinical Consultant with a proven track record of exceeding expectations. Medical Device Packaging Professional with supervisory experience and team leading skills. Professional Truck Driver with proven track record of on time and safe delivery schedule.
KEY STRENGTHS AND CAPABILITIES
● Relationship building and development ● Technical training for business to business relationships ● Territory development ● Customer service and retention ● Account management
PROFESSIONAL EXPERIENCE
SWIFT TRANSPORTATION Inver Grove Heights, MN April, 2013 Present
CDL Transport Driver
● Anticipate and plan for dispatched orders ● Perform D.O.T. Pre trip inspections of tractor and trailer ● Coordinate load and unload time and location with shipper/receiver to insure product flow ● Insure compliance with D.O.T. regulations including, but not limited to, weight limits, hours of service and route restrictions
DRIASI/Venteon Chanhassen, MN March, 2012 August, 2012
Contact Center Representative DRIASI ● Responsible for taking inbound calls and providing professional, courteous and accurate information to customers regarding various insurance programs and products. ● Exhibit customer retention strategies as well as make cross sell and upsell efforts.
RecoverCare, Golden Valley, MN June, 2008 May, 2011
Clinical Consultant ● Contributed to 40% increase in territory sales through targeted sales initiatives ● Directed territory initiative that increased customer base by 20% ● Implement Customer Retention program through personal contact and telephone sales calls ● Deliver specialized medical equipment to rehabilitation centers ● Train nursing staff on use of various equipment including but not limited to:
Alternating pressure, low air loss therapeutic mattresses, bariatric bed frames, bariatric lifts, and closed system wound vacuum pumps ● Maintain various industry related training and professional development mandates including but not limited to HIPPA (patient privacy) and air borne pathogen reduction technique
Student/Home maker 2001 2008
During this time period, I was a stay at home Dad to my three young children. I also attended school in pursuit of a Masters Degree. As planned, I returned to the work force when all three kids became school age.
Prudential Plymouth, MN 1999 2001
Individual Financial Services Retention Representative ● Consistently ranked in top 15% in business retention ● Assisting and educating clients about their policies ● Updating policy owner information ● Made financial product recommendations utilizing Series 6 and 63 licenses
LIFECORE BIOMEDICAL, INC Chaska, MN 1996 1998
Senior Manufacturing Technician 1997 1998 ● Supervised technicians while overseeing packaging operation for medical products. ● Executed performance reviews ● Scheduled training and temporary help ● Scheduled maintenance and calibration of machinery ● Audited batch records ● Utilized technical writing in document creation and changes ● Designed work areas
Manufacturing Technician 1996 1997 ● Set up and operated, labeled, printed and packaged equipment ● Worked in class 100 clean room to aseptically fill product in vials and syringes ● Assured compliance with Good Manufacturing Practices and fundamental quality control
EDUCATION
University of St. Thomas, St. Paul, MN 1993 1995, 2001 2002, 2006 ● Masters Program (2001 2002, 2006 present) ● Bachelor of Arts, Magna Cum Laude, 1995
Normandale Community College, Bloomington, MN ● Associate of Arts 1993
TRAINING & PROFESSSIONAL DEVELOPMENT
● Minnesota Life & Health Insurance License, 1999 ● Series 6 and 63 Licenses, 1999 ● Good Manufacturing practices: updated annually at Lifecore Biomedical, Inc. ● Employers Associate Supervision I ● HIPPA training completed 2008 ● Anti pathogen training completed 2008 |
