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MEDICAL FRONT DESK RECEPTIONIST
Detailed oriented and quality focused professional trained in Administrative Support. Successful track record of handling complicated assignments,administrative and clerical requests. With a successful military background which includes interacting with different nationalities, races and religions, my communication and listening skills are above average. My proven patience and empathy have been a plus in my prior work experience. Ability to stay calm and capable of defusing confrontational situations. Experienced in posting deposits, payments and reconciling accounts with a high degree of accuracy. Performed various other duties such as entering demographic information, filing, and handling incoming mail.Showing discretion and respect, warmly greeting guests, visitors and other employees. Dedicated to maintain strict patient confidentiality. Also as a Medical Biller and an EHR Specialist, can adapt to various office settings. HIPAA and EPIC trained.
EMPLOYMENT
Bridgeport Hospital Bpt, Ct 7/2013-10/2013
Medical Records Clerk (temporary 90 day assignment)
Perform clerical duties, check medical records (in and out) through the computer system. EPIC trained. Accurately apply payments to patient accounts, EOB rejections, and other issues with outstanding accounts. Maintain inventory, company files and insurance records via computer tracking system.
Alpha Disability Shelton, Ct 3/2012-9/2012
Veterans' Advocate
Apply laws and regulations to process clients' claims for benefits, compensations and appeals. Obtained the company's largest cash award to a Veteran in 2012.
Connecticut Medical Gp Hamden,Ct 9/2011-1/2012
Electronic Medical Records Specialist
Input data in patient's medical records using Medi-Soft Software.
Comp-U-Card/Comp-U-Serve Trumbull, Ct 6/2002-8/2010
Call Center Representative
Using call center support applications to assist customers and agents with products and services. Exceeded monthly goals in customer care, follow up, member retention and sales.
Med-Plus Lake Helen, Fl 2/1997-11/2011
Medical Receptionist/Patient Registration/Medical Biller
Using Practice Management to input lab results, patient registration, insurance verification, pre-authorizations, medical billing and collections. Adhering to HIPPA laws and regulations in and out of office settings. Respecting privacy of visitors, patients' and guests.
MILITARY SERVICE-1977-1993 Staff Sergeant-Honorable Discharge
Assistant Dining Facility Manager/Tele-Communications Officer
Recipient of Dining Facility Excellence Awards, Commendations and Medals
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EDUCATION
Fayetteville State University BS Degree Program-enrolled 2014
TRAINING/CERTIFICATIONS
Dept. Of Veteran's Affairs Newington, Ct Accredited Agent Exam 2012
Training Direct Bpt, Ct Electronic Medical Records Specialist 2012
AAPC Certified Professional Coders Exam- 2013
Training Direct Bpt Ct Medical Billing and Coding Specialist 2009
Butler Business School Bpt, Ct. Medical Terminology, Anatomy & Physiology 2006
Professional Career Development Correspondence Course-Billing and Coding 2004
ASSOCIATIONS
American Academy of Professional Coders 2012
Office of the General Counsel/Dept of Veteran's Affairs 2012
National HealthCareer Association 2006
COMMUNITY/VOLUNTEER SERVICE
Anointed Word Christian Center C.O.G.I.C. 207 Asylum St. Bridgeport, CT
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