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                            Candidate's Name
                              Franklin, PA Street Address
                  Telephone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLE




Self-Management Skills
    . Ability to type 13,000 kph/60 wpm
    . 98% accuracy or higher
    . Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
    . 7+ years customer service experience
    . 5+ years data entry experience
    . Logistics Dispatcher/Customer Service/Receptionist Experience
    . Cash Handling Experience
    . Quick learner
    . Professional and courteous demeanor
    . Ability to multi-task
    . Multi Line Phone Experience
    . Able to work and succeed in a fast paced environment





Work Experience

Discover Staffing/FFS   Norcross, GA               10/2012-11/2013
Administrative Coordinator/Receptionist/Field Service Team
    . Transfer incoming calls to correct department
    . Respond to emails
    . Sort incoming mail
    . Update contact information
    . Monitor visitors
    . Wage/Employment Verifications
    . Back office support for life insurance sales
    . Data Entry
    . Customer Service


3PD, Inc     Marietta, GA                          10/2010-1/2012
Dispatcher/Customer Service Rep
    . Dispatched for Lowe's deliveries and scheduled KraftMaid deliveries.
    . Data Entry 13,000 kph
    . Answering multi line phones.
    . Dealt with customer issues regarding their deliveries
    . Made daily Excel spreadsheets to track drivers
    . Customer Service


ER Solutions   Atlanta, GA                   7/2008-9/2009
Customer Service Representative
    . Took detailed notes on each customers account
    . Assisted customers with utility bills
    . Set up payment arrangements
    . Scheduled reconnections
    . Handled escalation calls
    . Took payments over the phone
    . Excellent call center quality scores
    . Data Entry

US Investigation Services       Boyers, PA         11/2006-8/2007
Data Transcriber
    . Screened and scheduled background investigations
    . Screened 125+ cases per day
    . 12,000 kph on typing
    . Mail Room/Case Filer cross trained
    . Received 5 year background investigation for position
    . Data Entry




Blair Call Center            Franklin, PA          2005-2007
Website/Call Center Rep
    . Assisted customers with online issues
    . Placed catalog orders via phone
    . Manually entered catalog orders
    . Responded to customer emails
    . Accepted credit card payments via phone and mail
    . Assisted customers with product issues
    . Data Entry