| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate1312 Hickory Lane NE
Arab, Alabama Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
Candidate's Name
I recently retired from WAC Enterprise, a Franchisee of the K rystal Company, on
OBJECTIVE
December 30, 2012 after a 22 year career. I am looking to start a new career and
put my skills and experience to work. I have the Knowledge and Skills to help build
up customer service, control cost, and help increase productivity. I feel that I would
be a great asset to any company that upholds high customer care and service. I fell
t hat I can bring a lot of good ideas and work ethics with me. I am very honest, I
have a lot of integrity and I take great pride in my work. I am currently serving as
t he Clerk/Treasurer of our church. We have 216 members and I keep up on all their
i nformation, tithes and offerings. I manage bills, payroll, deposits and other
business aspects of the church. I am also a license notary public.
I have leadership experience and management.
SKILLS &
A BIL ITIES
Microsoft Word, Excel and Power Point.
QuickBooks .
Highly effective management, professional, innovation, and creativity in
solving complex problems. Energetic and results-focused with success in
developing and leading diverse Teams to achieve outstanding results.
Seasoned Area Supervisor dedicated to bringing organizations to the next
phase of growth and development. Diligent and motivated to improve
p rocesses, streamline operations and increase revenue, while staying
focused on Customer Service, built around core values.
Results-focused management professional offering 22 years of progressive
leadership experience. Transforms high-potential staffs into outstanding
leaders who demonstrates the creativity and savvy that is critical to
f inancial and operational success.
Resourceful Operations Manager bringing comprehensive background in
customer service and personnel management.
Management professional versed in all aspects of operations management
f rom scheduling and finance to production and marketing. I Possess
exceptional communication, organizational and presentation capabilities.
Exceptional Operations Manager focused on customer service and company
p rofitability determined to cut costs without impacting the quality of
p roducts and services. A Reliable team player committed to building high-
performing teams.
Versatile and innovative management professional skilled at seeing the big
p icture while still also focusing on the details. Expertise in business
development and streamlining processes and systems.
EXPERIENCE AREA SUPERV ISOR FOR WAC EN TERPR ISE DBA KRYSTAL
H A MBURGERS
2004-2012
Supervised a total of 102 crew members and 32 managers.
Led corporate initiatives such as sales increases, local promotions, and
enforced company policies.
Established labor control procedures such as sales forecasts and cash f low
charts.
Completed management performance reviews each quarter, offering praise
and recommendations for improvement and higher productivity.
Performed standard quality inspections for all 5 stores in my area every
month.
Performed night shops and visits frequently.
Controlled and managed P & L s for 5 stores.
Established operational objectives and work plans and delegated
assignments to subordinate managers.
Recruited and Trained new subordinate managers.
Maintained all child labor permits for all 5 stores.
Organized and held staff meeting monthly and quarterly.
Complied and drafted weekly reports for all 5 stores and reported to my
d irector. These reports included; Weekly sales report, expense reports, and
customer reports.
Page 2
I handled all maintenance and repairs for all 5 stores.
Traveled about 3,000 miles a month with my position.
Set up advertisements with local businesses.
Handled Customer Complaints and Comments Personally.
Developed coupons to help drive sales for my area.
Developed contest and giveaways to promote our business and get our name
out to the public. ( New Customer Drives ).
Developed low cost Incentive programs for employees who go above and
beyond to excel in customer service.
General Manager for WAC Enterp r ise dba K rystal Hamburgers
1996-2004
I managed the store
Made deposits
Handled and managed payroll
Reduced over t ime by 12% in my first 3 months by staffing and peeking
staff. Managing the schedule.
Reduced employee turnover by 16% through making our store the most
p leasant and safest place to work.
Managed about 35 employees and 6 managers
Recruited and Trained new crew members and subordinate managers.
Helped earn the company 96.59% Customer satisfaction ratings for my store
locations by coaching and teaching my team to give to the very best
customer service possible. Making the customers first priority.
I made the weekly work schedules for crew and management.
Assistant Manager for WAC Enterp rise dba K rystal H amburgers
1991-1996
I controlled shifts
Made deposits
Did inventory
Crew Member/P roduction
1990-1991
Page 3
E DUCATION BET H HAVEN CHR IST IAN ACADE MY
1979-1991
High School
2009 WAC Enterp rise dba K rystal Hamburgers
Eagle Advanced Management Course
Currently enrolled at Ashworth College- Certificate in Business Management,
Associates Degree in Finance
1998-2004 Highest Guest Hospitality with 96.59%
ACHIEVEMEN
TS
2000-2004 Lowest Crew Retention Award
1999-2004 Highest Health Department with 98.00%
2000-2004 Highest Individual Friendly and Guest Service with 99.9%
1998-2004 Highest Safety and Security with 98.67%
1999-2003 Fastest Customer Speed of Service at 38.01 seconds
2000 Employer of the year on Employment of People with Disabilities
2001 Manager of the Year
2009 K rystal s Eagle Advanced Management Course with 98%. Graduated 2nd i n
my class.
1996-2004 - General Manager of the highest volume unit in the Area.
2004-2012 -As the Area Supervisor, Lowest crew/manager Retention.
2005-2012 - Most improved overall area, as Area Supervisor.
2005-2012 - Most improved overall K rystal Standard Inspections. As Area
Supervisor.
2005-2012 - Most Improved overall Area Customer Service.
2005-2012 - Most Improved overall Area Speed of Service.
2005-2012 - Lowest Overall Area Food Cost as Area Supervisor.
2005-2012 - Overall Lower Area Labor Cost as Area Supervisor.
2013 -American Red Cross Certification in Family, Pediatric First Aid & CPR
Current License to carry concealed weapon
Page 4
I worked as a crew member for 1 year, an Assistant Manager for 5 years. I worked
L EADERSHIP
as a General Manager for 8 years, and I worked an Area Manager for 8 years.
REFERENCES AVAI LABLE UPO N REQUEST.
Page 5
|
