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                                      Candidate's Name
                                   Street Address  Chippendale Dr.
                                   Richmond, VA Street Address
                                      PHONE NUMBER AVAILABLE
                                   EMAIL AVAILABLE

Objective:    I am an aggressive, goal oriented individual who is looking for a challenging
              position with a progressive organization that offers personal advancement and
              financial growth.

Summary:      Exhibits a high degree of professional and personal integrity in all working
              capacities.
              Experience in handling high call volume (inbound and outbound).
              Skilled in the following computer systems/ programs: Windows, Outlook,
              Microsoft word, Power point, Microsoft Excel, Access and Dialer.
              Has demonstrated the ability for attention to detail and time management.

Education:    Bryant and Stratton College: Business Major
              Richmond, VA
              January 2009- August 2013

Experience:   SunTrust: Mortgage Loan Closer
              Richmond, Virginia
              June 2012-August 2013
              Worked with MLCS, PLX, STMP, Digital Docs and Fidelity. As a closer I
              reviewed mortgage loans. I check for document error and communicate with the
              processors to make sure documents are accounted for during the loan process.
              Pre-Close Quality Analyst June 2012-May 2013
              I ve worked with MLCS, PLX, Digital Docs and STM. With SunTrust I review
              loans, by checking for errors, making sure documents are accounted for during
              the PQA process and in standing with the policies put forward. I also worked as a
              delegator and assign loans for PQA review.

              Ikon/Ricoh: Support Specialist
              Richmond, Virginia
              July 2011-June 2012
              Processing mail, FedEx, UPS, deliver and pick up mail.

              SunTrust: Loan Review
              Richmond, Virginia
              June 2010   April 2011
              Reviewed modifications loans and closing out loans in Fidelity. I reviewed
              modification agreements for Fannie and Freddie loans etc. by checking principle
              balance, due dates, interest rate, and principle and interest. Programs used PLX.

              Bank of America: Sales Support
        Richmond, Virginia
        May 2008-May 2010
        Making outbound calls to clients, too interest them in home and auto insurance. I
        gathered the client s information for insurance quotes, reviewed documentation
        such as cancellations, non-renewals and payments. I also distribute incoming
        mail, reviewed information in LPS and entered information into Sagitta and
        Blitz. CCO Mortgage (Manpower): File Clerk
        Richmond, Virginia
        May 2007-Feb 2008
        As a file clerk I took on multiple responsibilities, keeping track of files by
        scanning, pulling files for review, filling and pulling home mortgage notes to be
        placed in a secure location.

        Hunton & Williams (Apex): Case Clerk
        Richmond, Virginia
        September 2006-May 2007
        I have learned to utilize different systems. As a case clerk I scanned documents,
        made adjustments to be reviewed, coded documents and also QC behind others
        and made corrections if needed.

        Bank of America (Aerotek): Processor
        Richmond, Virginia
        March 2006-July 2006
        Pulling expired files for review, reviewing files for disposition, making sure files
        should not be denied, if withdrawn withdraw the file from the system, logging
        denied and withdrawn files onto a master spread sheet, and box files for
        shipment.

        America s Moneyline/Saxon Capital Mortgage
        Richmond, Virginia
        April 2002-June 2005

        Jr. Underwriter July 2004-June 2005
        As a Jr. Underwriter I reviewed documentation for mortgage loans, such as title,
        hazard, mortgage history, work with branches to make sure the customer is
        satisfied with their mortgage, receive faxes, print appraisals, and distributed files
        to the underwriters when in need for review.

        Data Entry May 2003-July 2004
        This position has given me many responsibilities. I have come up with a way to
        manage my duties in a timely minor and complete all task before the end of the
        day. I receive files from branches, distributed files, receive faxes, communicate
        with the branches to make sure everything is in the file, and input information
        into the system.

        Telesales April 2002-May 2003
        In telesales I used my customer service skills to help out customer with their
needs. With telemarketing it has given me the skills to communicate with customers in a
       different setting. I took on cold calling, worked with the dialer, took inbound calls, input
       information into the system, and worked with the branches to make sure the application
       was completed and accurate.

.Available upon request.