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Candidate's Name EMAIL AVAILABLE
Professional Overview
I am a professional with years of experience in a fast-paced business
operation.
Jarvis Christian College, Hawkins Texas- Business Administration
Summary of Skills
< Extensive experience with Human Resources
< Employment Application process
< Critical thinker
< Highly organized with superior attention to detail
< Spreadsheet creation, entry and formulation
< Good at building and retaining large amounts of information
< Extensive and excellent in a call center working environment
< Excellent customer service skills
< Communicate effectively with customers
< Managed sensitive and confidential matters for personnel relations
< Administrative operations
< Ability to overlap-perform more than one function at a time while
communicating with internal and/or external customers
< Team Building
< Employee training and development
< Good at managing multiple vendor relationships
< Excellent administrative functions
< Excellent computer software skills
< Responding to customer needs by making changes and corrections
< Using knowledge of computers, networks, and internet concepts to work
with customers on the telephone and to isolate/resolve problems
< Answer calls and respond to emails handle customer inquiries both
telephonically and by email search required information using
available resources.
< Manage and resolve customer complaints.
< Entered new customer information though data entry.
< Process orders, forms and applications, identify and escalate priority
issues.
< Follow up customer calls when necessary and document all call
information according to standard operating procedures.
< Process a complete call logs.
< Produce productivity reports.
Professional Experience
Reproduction Specialist
June 2008 to December 2012
ABC Productions - Landover, Maryland
< Handled the daily processing of orders pertaining to document
administration and vendor processing.
< Processed invoices, letters, forms, tables and graphics.
< Produce formats for resumes for clients.
< Handled the coping and scanning process.
< Typed personal documents for clients as needed.
< Researched information for clients.
< Ensuring production and quality goals were met in a timely matter.
Human Resource Assistant
April 2008 to July 2011
U.S. Department of Labor (DOL) - (Contractor) - Arlington, VA
< Process sensitive and confidential matters including personnel
relations, Employee Relations (ER), organizational changes, and
planning and protecting the security of information and files.
< Perform administrative functions including scheduling appointments,
distributing mail, answering phones, and providing feedback on
application status.
< Composed memos and letters, transcribed notes, and researched and
created presentations using PowerPoint and Excel.
< Prepared and obtained price quotes from newspapers.
< Filed applicant job screening information, replenished job screening
supplies, and input all test scores into Excel spreadsheets.
< Maintain a filing system for correspondence in various systems.
< Input data, and scanned and copied official personnel documents into
an electronic official personnel folder (eOPF), such as I-9's, DD-214,
and other identification.
< Prepare various Human Resources (HR) reports utilizing automated
personnel systems.
< Process incoming applications and prepared letters for qualifying and
non-qualifying applicants.
< Researched venues and prices for job fair events.
< Provided staffing program support including assisting HR Specialists
with administrative tasks.
< Manage applications and filing system.
< Handled calls and callbacks to person inquiring about their test
scores or employment.
< Updates HR spreadsheet with employee change requests and processes
paperwork.
< Assists HR Director with various research projects and/or special
projects. Assists with recruitment and interview process.
< Schedules meetings and interviews as requested by HR Manager.
< Schedules conferences and job fairs, by reserving facilities at local
hotels and/or restaurants.
< Makes photocopies, faxes documents and performs other clerical
functions.
< Files papers and documents into appropriate employee files.
< Assists or prepares correspondence.
< Prepares new employee files.
< Processes mail.
< Performs other duties as assigned.
Academic Program Support Specialist (Contractor)
June 2007 to April 2008
National Defense University - Washington, DC
< Provided support to the Director of Academic Programs at the National
Defense University for The College of Armed Forces.
< Performed investigations and processed official forms for passports,
visas, and travel documents.
< Compiled documentation and created Excel spreadsheets to improve
quality and risk-assessment initiatives.
< Prepared and distributed forms and correspondence, including letters
to students and faculty.
< Coordinates class set-up by assisting marketing, providing customer
services, managing program records and assisting in program
management.
< Prepare meeting agendas and carefully monitored action items.
< Maintain the Dean of Faculty's calendar and meeting requests.
< Assist with the Management Training Program, on how to become an
effective manager.
< Coordination of classes and assist students and clients with specific
information regarding the content and sequence of classes.
< Creating and processing class packets, participating in client and
team meetings and creating master files, course outlines and
generating course information sheets.
< Orders, picks up and delivers class materials; assists program
developers and instructors with class activities.
< Train new employees on customer service procedures to assure quality
assurance.
< Conducted new employee orientation and helped process paperwork.
< Handled the daily process of correspondence for the Financial Service
Committee and members of Congress.
< Complied information, such as press releases, clips and other
information pertaining to hearings.
< Forward information on subject matter to congressional officials and
the press.
< Processed and format press releases.
< Organized and prepared invites, testimony statements, inserts and
questions for submission to members of congress and staff in a timely
matter.
< Registration/enrollment data, confirmation of speakers, meeting
speakers and guests.
< Prepared hearing rooms with members' of congress name plates,
monitored seating, and organized documentation for hearings.
< Set up stands, screens, charts, and graphics for presentation, making
sure technical devices and microphones were working.
< Executed documents and handled the clerk's process duties by timing
witnesses and members of Congress during hearings; compiled documents
after hearings to be submitted to the House.
< Research results for staff and twenty-one congressional members.
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