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Candidate's Name
Street Address  * PHONE NUMBER AVAILABLE * EMAIL AVAILABLE
Objective
To obtain a professional career as a Customer Service Rep utilizing my leadership skills,
commitment to teamwork, and problem solving skills.
Education
10/2008-05/2010        Sanford Brown College                Hazelwood, MO
                       Occupational Therapy Assistant
                       Associate Degree of Science 3.2 GPA
04/2005-01/2006        St. Louis College of                 St. Louis, MO
                       Health Careers
                               Pharmacy Tech License
Technical Skills
    1 Customer Service
    2 Computer (Microsoft Word, Excel, Power Point, and Internet Explorer)
    3 Inbound & Outbound
    4 Communication skills
    5 Knowledge of Loan Modification
Work Experience
06/2013-Current             Select Family         Closing Support (Temp)              St. Louis
MO.
     o Checking files making sure all documents are correct and able to close on time
     o Completing excell spreadsheets daily
     o Communicating with different vendors daily to insure that they are provided with all the
correct documents in order to close the file on time
    o Keeping in touch with the borrowers and vendors to insure that have the correct meeting
place and or able to reschedule the closing date and time
11/2011-05/2013        US Bank                Loss Mitigation Processor          St. Louis MO.
      Gather information and take files from pre-approval to closer
      Input proper loan information into systems for processing
      Responsible for ensuring that loan documents is complete accurate verified and
        complies with company policy
      Verify loan documents including income credit appraisal and title insurance ultimately
        preparing application for submittal to underwriting
      Review file documentation and make sure all items needed are requested
      Order and coordinate loan documents and meet crucial deadline requested
11/2011-05/2012        Kelly Services         Customer Service (Temp)     St. Louis MO.
      Assisting 40 to 60 clients per day with the loan modification process
      Advised the clients on all of the investors guide lines and educated them on how the loss
       mitigation process works
     Informed clients on alternatives to foreclosure and assisting them with keeping the home
       out of foreclosure and keeping loan from getting more delinquent
09/2009-11/2011       West Asset Management       Customer Services Earth City MO
     Handled customer service and assisting with payments
     Managed 60-70 inbound and outbound call per day
     Assisted with the process of home loan modifications
Accomplishment
Dean s list           2009
Dean s list           2008