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Business Analyst
Qualifications Profile
Seasoned and hands-on team professional, who initiates i nnovation and i mprovement w ithin
t he work field. T echnical graduate , with extensive experience in b usiness, process and
systems side of financial, media and I T domain . Equipped with seven progressive years
of work experience t hat includes the execution of roles as a business analyst/consultant. Possess
refined capabilities in r esearching & analyzing issues, providing clear & accurate responses
and communicating appropriately to various teams. Seeks a position that provides an enriching
experience and b lends learning w ith growth .
Summary
- Computer Science Engineering graduate with extensive experience in Financial and
Media domains.
- Experienced in multiple software development life cycle methodologies like Waterfall /
i ncremental / Agile / Rup w ith using various tools and techniques.
- Hands on experience of capturing r equirements, user stories, use cases,
multifunctional flow diagrams, interaction diagrams and capturing system states
and events.
- Experienced in using tools like Enterprise Architect, Rational Rose (U M L), J I RA,
H P QC, Serena Business Manager, CVS, SVN, Toad, MS SharePoint and other tools
used by IT teams.
- Process consulting experience using techniques like SCRU M, Kaizen, 5S, Kanban and
others.
- Multi lingual abilities and work experience across Asia and USA.
- Good understanding of processes in banking and media companies and have worked in
areas of retail management, collaboration, order management, customer
management, networking, billing, etc .
PROFESSIONAL EXPERIENCE
Business Analyst: BLOCKBUSTER (Wipro Ltd) CO, USA | Sept
2012 Current
Interfaced with Business and IT teams to define B usiness Requi rements and Systems
R equirement Documents (BRD, SRD) for projects across O nline and Retail divisions .
Projects included implementation of S ingle Sign On (using SAML, for SSO between
B lockbuster & DISH Network through Synacor), S tore Operations (I nventory
m anagement, ERP, Me rchandizing ), O nline Portals (Blockbuster.com,
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Address: 3591 Sawgrass Trl., Castle Rock, Co 80109, USA | L inkedIn: LINKEDIN LINK AVAILABLE
shah/30/175/696
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N ausheen I ffath Email: Candidate's Name @gmail.
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Blockbusterathome.com, APIs for M obile Apps, Search Engine for content, C MS, Digital
Wallet for streaming ) and M obile Sales (Collaboration with Simplexity to enable both
online and in-store sales of mobile devices and subscription packages) for Blockbuster.
Used various analysis frameworks and tools like J AD, U M L, User Stories, Use cases,
F low Diagrams (Data and P rocess), Gap Analysis Documents and others to elaborate
and represent desired state of upgraded and new systems
Used tools such as M S Office (Visio, Word, Excel & PowerPoint), Enterp rise
A rchitect, H P QC and J I RA as part of the SDLC.
Highlights:
Conducted d aily/weekly status calls w ith Business, IT support Operations and external
partners to gather requirements and communicate across teams.
Prepared Supplemental Specification documents for about 12 projects.
Gathered technical requirements for the development team who worked in J 2EE & .Net - JSP,
H T M L, CSS, Javascript & JQue ry, C#, SOAP and Oracle databases (SQL) .
Backup for P roject management activities in the absence of the PM.
B usiness Analyst: D ISH NETWORK (Wipro L td/AIT Resource group) CO, USA | Oct
2011-Aug 2012
Interfaced with Business and IT teams to define Systems Requi rement Documents
(SRD) for projects in the space of O rder management for DISH following the Agile SDLC .
T hese included all c hange management for activities rendered through different systems
t hat enable the f low from order to fulfillment of p rogramming and equipment .
Worked as a business analyst on systems for DISH by defining the B illing inte rfaces and
p rovisioning work flows for DishNet D ish Internet service in collaboration with H ughes
a nd ViaSat .
Defined interactions between DISH, Hughes and CSG using In teraction diagrams
(Sequence diagrams ).
Prepared Functional Specifications for B illing, Commissions, Customer Management
a nd Order M anagement business process as Dish Network
Gathered requirements from the business and wrote use cases for development of customer
facing order entry tool Axiom . Used V isio for use cases and Axure for U I mock-ups .
Worked with t esting teams on d efects through H P Quality Centre during the testing
phase.
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Address: 3591 Sawgrass Trl., Castle Rock, Co 80109, USA | L inkedIn: LINKEDIN LINK AVAILABLE
shah/30/175/696
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N ausheen I ffath Email: Candidate's Name @gmail.
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Highlights:
Prepared use case documents under very short T ATs for tightly scheduled releases.
Interacted with satellite broadband Partners of DISH as part of d iscovery meetings and
p repared High Level Design documentation and supported the architecture group.
Conducted l ea rning and elaboration sessions w ith T QA and UAT teams to explain
requirements and changes made for the release.
Performed gap analysis and identified requirements to develop o rder ent ry tools.
Business Analyst: C ITI GROUP (TCS E-Serve LTD) CHENNAI, INDIA; FL, USA | Apr
2009-Oct 2010
Assumed responsibility for overseeing client organization s (Citi Bank USA) p rocess
i mprovement engagements, and analyzed their business needs to provide best in class
solutions in b anking process.
Understood, reviewed and improved the account opening processes for both domestic
( within United States) and global (outside United States) corporate account openings at
C itibank.
Produced f unctional documentations for clients by using U M L, Activity/State
d iagrams, P rocess Maps and other Technical & Software Documentation guidelines
to ensure completeness, accuracy, standardization and usefulness to various users.
Interfaced between IT and Operations team to ensure successful modeling and
i mplementation of processes.
Highlights:
Coordinated with Citibank s counterparts in various countries, such as U nited Kingdom,
A ustralia, Nigeria, and others , as necessary.
Obtained the B est Performance Award (TCS e-served Limited) i n January 2010.
Directed various projects from h igh value clients (greater than $100 mil) of Citibank to open
more than 100 accounts successfully during processes roll outs.
Assigned to Fort Lauderdale, Florida office of Citibank, as part of the migration project for US
Corporate Account opening process of Citibank.
Commercial Officer: COMMERCIAL BANK I NTERNATIONAL DUBAI, UAE |
Oct 2008-Jan 2009
Communicated with the Relationship Managers to efficiently discover and gather
requirement for R efer rals and Bor rowing process improvements .
Collaborated with regional managers and branch managers in monitoring each t ransaction
of commercial customers received at the branch.
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Address: 3591 Sawgrass Trl., Castle Rock, Co 80109, USA | L inkedIn: LINKEDIN LINK AVAILABLE
shah/30/175/696
Mobile: PHONE NUMBER AVAILABLE
N ausheen I ffath Email: Candidate's Name @gmail.
com
Supported the analysts working on service design and definition (processes and use
cases) for commercial / corporate accounts, fixed deposits, and customer data
m anagement systems and processes.
Assistant Operations Manager: HSBC CHENNAI, INDIA | Jan
2008-Aug 2008
Conducted b usiness analysis, requi rement analysis, systems analysis, project
m anagement and solution quality assessment and validation for various operation
support applications.
Supported the p rocess management groups for account opening for resident, non-
resident, and cur rent accounts .
Highlights:
Significantly contributed in the successful effort to decrease er ror rate i n account opening.
Designed and executed a procedure to m inimize tu rna round time i n account opening for
sending Welcome Kit to customers.
Advised modifications in HSBC-Resident Account Opening Form to maintain a standard database
t hat is more informative to customer.
Assistant Manager: I CICI BANK LTD CHENNAI, INDIA | Sept 2005-
Dec 2007
Managed retail (individual customers) in ICICI and few businesses, and accounted for cash
i n the vault and cash cycle in branch.
Administered Cheque Protect, which is a c heque clearing procedure for high value,
N R I, and cur rent account customers .
Highlights:
Commended for being the first professional in the group that was promoted to assistant manager
and for maintaining exceptional career performance.
Managed a team, responsible for handling escalations and facilitating quick complaint resolution of
customers to meet customer satisfaction.
Education
Bachelor of Engineering in Computer Science and Engineering, 2005 | Anna
U niversity, Chennai, I ndia
Technical Acumen
Microsoft Windows| Microsoft Suites (Word, Excel, PPT, Visio, Project) | SharePoint | JIRA |
Caliber | SnagIt | HP Quality Center | Serena Business Manager | Finacle (Banking Software) |
E nterprise Architect | Rational Rose | CVS/SVN | SQL | (Understanding of software domain, and
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Address: 3591 Sawgrass Trl., Castle Rock, Co 80109, USA | L inkedIn: LINKEDIN LINK AVAILABLE
shah/30/175/696
Mobile: PHONE NUMBER AVAILABLE
N ausheen I ffath Email: Candidate's Name @gmail.
com
development strategies and techniques) | (Familiarity with concepts like SOA, Cloud, CRM, CMS,
ERP etc)
Professional Training
Program in Banking and Finance Certification, The Institute of Financial Management
and Research (IFMR)
Managerial Effectiveness Certification
Leadership and Motivation Workshop
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Address: 3591 Sawgrass Trl., Castle Rock, Co 80109, USA | L inkedIn: LINKEDIN LINK AVAILABLE
shah/30/175/696
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