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Title Insurance Customer Service
Target Location US-IL-Arlington Heights
Email Available with paid plan
Phone Available with paid plan
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                   Street Address
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Relevant Qualifications:


    .  Strong  communication  skills.  Ability  to  establish  rapport  with
      insurance agencies, producers, brokers, and vendors.   Genuine concern
      to produce the best possible product for the insured,  producers,  and
      carriers.
    . Well versed in policy issuance,  endorsements,  and  proper  placement
      requirements for all lines of insurance.
    . Over 10 years of  Workers  Compensation  Underwriting  experience  and
      strong understanding of NCCI regulations.
    . Experienced in building producer networks  and  developing  profitable
      books of business.
    . Over 3 years of experience  in  benefit  enrollment  and  implementing
      employee benefit plans.
    . Bilingual (English and Spanish), with ability to  translate  financial
      concepts and benefit products.

Work Experience:

AM Stocker- Part-Time
Lowes, St Charles, IL                                        2012 to Present

    . Stock merchandise received in the plumbing and outside garden
      departments in their respective shelves. Assist customers to locate
      needed merchandise or identify the correct product needed to complete
      the customer's project   Work with other team members to complete
      projects requested by management.

Part-Time Warehouse Associate
HH Gregg Electronics, Geneva, IL                                2011 to 2012

    . Unload new merchandize shipments from delivery trucks; maintain
      warehouse stock in order, clean warehouse floors, and public areas.
      Responsible for pulling merchandize orders and loading them into
      customer vehicles as needed.  Recognized for excellent housekeeping
      and maintenance of store facilities.

Individual Health Underwriter
RSA Medical, Naperville, IL                                     2009 to 2010

    . Underwrite individual health applications in a template underwriting
      environment for Aetna Insurance, processing 20-25 applications daily.
      Gained extensive knowledge of medical terminology.

Senior Account Executive/Underwriter
Bonding & Insurance Specialists Agency, Inc., Bridgeview, IL      2008-2009

    . Assist General Liability underwriters in retaining accounts by writing
      the Workers Compensation and Inland Marine lines of business.
    . Use underwriting authority with Gemini Insurance  to  price  and  bind
      Inland Marine accounts.
    . Instrumental in obtaining  an  appointment  with  Amerisafe  to  place
      workers compensation risks.

Product Development Consultant                                                                          2006-2007
Zurich North America, Schaumburg, IL                             2006-2007

    . Perform updates to a web-based  underwriting  tool  to  determine  the
      profitability outlook for new Workers Compensation business.
    . Compare workers compensation  loss  results  between  Zurich  and  the
      Industry for specified states.
    . Analyze rate adequacy for  each  state,  looking  for  signs  of  rate
      suppression by departments of insurance, rating  agencies,  or  system
      stakeholders.
    . Identify potential elements of surprise within the  state  that  could
      influence adverse profit results for the next 18-months.
    . Analyze  the  regulatory  environment  through  proposed  legislation,
      changes to the level of worker benefits,  and  whether  claim-handling
      regulations will foster or impede efficient claim settlement.
    . Developed profitability grade for each state based on  rate  adequacy,
      regulatory environment, and claims legal environment data.

President
Brooke Insurance & Financial Services, Arlington Heights, IL   2003 - 2006

    . Owned and managed an insurance agency  with  premium  volume  of  $2.8
      million.
    . Marketing focus was on marketing, writing, and servicing independently
      owned supermarkets and grocery stores.
    . Other classes of business written included: commercial builders  risk,
      contractors, and commercial retail buildings.
    . Maintained 90% retention of the book for  two  years,  employing  four
      full-time employees.
    . Agency was consolidated  with  other  franchise  entity  in  Rockford,
      Illinois.

Workers Compensation Program Underwriter
Bonding & Insurance Specialists Agency, Inc., Bridgeview, IL     2000 - 2003

    . Responsibilities included underwriting accounts $25,000 to $700,000 in
      premium.
    . Underwrote and placed $2.6 million in new premium,  per  year  with  a
      combined ratio under 32%
    . Primary focus was on environmental construction risks.
    .  Expanded  producer  network  through  direct  marketing  mailings  to
      possible agency producers.
    . Demonstrated  a  strong  disposition  and  ability  to  resolve  audit
      disputes between carriers and insureds.
    . Responsible for the processing of all final audits under the program.
    . Instrumental in contracting two new General Liability carriers for the
      Agency.
    . Established an  Inland  Marine  program  to  complement  the  Agency's
      General Liability program.

Senior Account Executive
AON Enterprise Insurance Services, Inc., Lisle, IL                  1998 - 2000

    . Initially hired to write Workers Compensation policies with Kemper  on
      behalf of AON Corporation.
    . Responsible for risk analysis, pricing of  accounts,  policy  issuance
      and servicing.
    . Received commendations  for  excellence  in  underwriting  skills  and
      leadership within the Workers Compensation Unit.
    . Promoted to Senior Account Executive and Team Leader, with Six Account
      Executives under my direction and   responsibility.


Education / Licensing:

    . Licensed in Illinois since 1986 for All Lines of Business
    . De Paul University, Chicago, IL, Political Science 1982-1984
    . Northwestern University, Evanston, IL 1980-1982,  Pre-Law

Awards and Activities:

Aon Enterprise Star Quest Award winner for outstanding performance
Past Member:  Rolling Meadows, IL Chamber of Commerce
Past Member: Arlington Heights, IL Chamber of Commerce
Past Member: Illinois Food Retailers Association

References:
Available Upon Request.

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