Candidate Information Name Available: Register for Free Title Customer Service and Call Center Representative Target Location US-NY-Brooklyn, Queens, New York Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes

Candidate's Name
Street Address  Rochester Avenue, Apt. #1D
Brooklyn New York Street Address
Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLE
                                    Customer Service Professional

Summary of Qualifications:
  More than 20 years  successful experience in customer service and support with recognized strengths in

account maintenance, problem-solving and trouble-shooting, sales staff support, planning/implementing
proactive procedures and systems to prevent problems.
  Promoted twice with prior company for leadership and the ability to handle multiple tasks.
    Proficiency operating Microsoft Office, Avaya Systems, NICE systems and computer programs.

    Ability to train, motivates, and supervises customer service employees.

    A team player, acknowledged as  Total Quality Customer Service Professional.



                                          Professional Experience
First Transit, Long Island City, New York
Quality Assurance Agent                                                                          2007
to 2013
    Measured and gauged all activities of call center employees.

    Listen to and resolve customer complaints regarding services or personnel.

    Monitored phone calls to ensure call center employees are in compliance with the rules and

  regulations of the company.
    Provide staff with assistance in performing difficult or complicated duties.

    Quickly and effectively solve customer challenges.

    Maintain quality control satisfaction records, constantly seeking new ways to improve customer

  service.

Lead Reservation Agent                                                                            2003
to 2007
    Assisted distressed customers who could not be assisted by regular call center agents.

    Entered both customer requests and the completion information of those requests into an order

  processing system with minimal errors.

Reservation Agent                                                                                      2000
to 2003
    Plan routes, itineraries, accommodation details, and compute fares and fees, using schedules, rate

  books, and computers.
    Make and confirm reservations for transportation and accommodations, using telephones and

  computers.
    Inform clients of essential travel information, such as travel times, transportation connections, and

  medical requirements.
    Determine whether space is available on travel dates requested by customers, assigning requested

  spaces when available.

Additional Experience
Collector, Cardholder Management Services, Long Island, NY 1999-2000
Passenger Service Representative, American Airlines, JFK Kennedy Airport, 1995-1999
Customer Service Representative, New York City Dept of Ed., Long Island City, NY 1990- 1994
Education
Mansfield Business School, El Paso Texas, Word Processing Concept