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Click here or scroll down to respond to this candidate| | |Candidate's Name |
|"...Pam&#Street Address ( PHONE NUMBER AVAILABLE ( |
|administrative | |EMAIL AVAILABLE |
|and customer | | |
|support skills | |Targeting Office Administration Opportunities |
|are | | |
|second-to-none..| | |
|.shows | | |
|exceptional | | |
|attention to | | |
|detail while | | |
|maintaining a | | |
|heavy | | |
|workload...a | | |
|team player and | | |
|a consummate | | |
|professional..."| | |
| | | |
|2012 Performance| | |
|Review Ohio EPA | | |
| | | |
| | | |
|"...Your | | |
|excellent work | | |
|as interim | | |
|office manager | | |
|shows that you | | |
|are ready to | | |
|assume increased| | |
|responsibilities| | |
|..." | | |
|2011 Performance| | |
|Review Excerpt | | |
|Acme Inc. | | |
| | | |
| | | |
|"...Jane's | | |
|outstanding | | |
|planning, | | |
|multi-tasking | | |
|and | | |
|organizational | | |
|skills have kept| | |
|the office | | |
|running | | |
|smoothly..." | | |
|2010 Performance| | |
|Review Excerpt | | |
|Acme Inc. | | |
| | | |
| | | |
|Computer Skills:| | |
| | | |
|MS Word, Excel, | | |
|PowerPoint,, | | |
|Outlook, Visio; | | |
|; Windows | | |
|XP/Vista | | |
| | |Administrative professional eager to leverage 18 years of |
| | |experience to secure an administrative |
| | |assistant/secretarial position. Highly organized, |
| | |efficient and skilled in a variety of office support |
| | |tasks, including: |
| | | |
| | |Office Organization & Administration |
| | |Records & Database Management |
| | |General Bookkeeping (A/P & A/R) |
| | |Telephone & Front Office Reception |
| | |Spreadsheets & Reports |
| | |Scheduling & Calendaring |
| | |Meeting & Event Planning |
| | |Filing & Data Entry (75 WPM) |
| | | |
| | |Experience |
| | |Ohio EPA - Columbus, OH - State Governmental Agency |
| | |Office Assistant 3, 3/1995 to 9/2012 |
| | |Provide administrative and executive support within busy |
| | |office. Manage executive team's calendar; plan client |
| | |meetings; prepare reports, spreadsheets and presentations;|
| | |manage records; and administer database. Results: |
| | |Earned "outstanding" ratings on annual reviews for the |
| | |past three years. Recognized for high-quality work, |
| | |organizational strengths |
| | |and exceptional customer service delivery. |
| | |Praised by supervisor for excellent performance as interim|
| | |office manager (supervising two staff) during her ten-week|
| | |leave. |
| | |Excelled within deadline-intensive environment, ensuring |
| | |the accurate and on-time completion of all projects. |
| | | |
| | |Ameritech - Columbus, OH - Public Utility Company |
| | |Customer Service Representative, 7/1980-12/1994 |
| | |Handled residential and business customer inquiries, |
| | |orders, complaints, billing questions and payment |
| | |extension/service requests. Calmed angry callers, |
| | |repaired trust, located resources for problem resolution |
| | |and designed best-option solutions. Interfaced daily with|
| | |internal partners in technical services, field services, |
| | |consumer affairs division and Public Utilities Commission |
| | |of Ohio. Results: |
| | |Managed a high-volume workload within a deadline-driven |
| | |environment. Resolved an average of 600 inquiries in any |
| | |given week and consistently met performance benchmarks in |
| | |all areas (speed, accuracy, volume). |
| | |Became the lead "go-to" person for new reps and |
| | |particularly challenging calls as one of the company's |
| | |primary mentors/trainers of both new and established |
| | |employees. |
| | |Officially commended for initiative, enthusiasm, tenacity,|
| | |persuasiveness, intense customer focus and dependability |
| | |in performance evaluations. |
| | |Completed voluntary customer service training to lean ways|
| | |to enhance customer satisfaction and improve productivity.|
| | | |
| | |Education |
| | |Columbus State Community College - Columbus, OH |
| | |Secretarial Science, 1/1976-4/1976 (GPA 4.0) Highlights: |
| | |Organizational Management |Human Resource Management |
| | |Business Communications |Office Systems |
| | |Leadership & Supervision |Critical Analysis |
| | |Project Management |Interpersonal Relations |
| | | |
| | |Franklin University - Columbus, OH |
| | |Pyschology, Sociology, Anthropology, 9/1975-12/1975 (GPA: |
| | |3.0) |
| | | |
| | |Westland High School - Galloway, OH (GPA: 3.2) |
| | |9/1970-6/1974 |
| | |College Preparatory, received diploma |
| | | |
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