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Click here or scroll down to respond to this candidate Candidate's Name
Cortland, New York
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
Objective:
To obtain a position within your company, end result being a profitable and beneficial partnership
both within customer service and company profile. Representing a company with pride is
important and with diligent work and willingness I can excel as a dependable team player given
the opportunity.
Customer Service
I am 100% customer service oriented and enjoy working with the public in all aspects. I have
gained experience working with the public by doing various trade shows, sales, marketing, and
traveling.
Additional Skills
120 % customer service oriented, net worker, quick learner, technical savvy, can work
independently and manage others, team player, shift assistant. Managerial experience, banking,
general ledgers, some posting using QuickBooks on temp jobs, ordering /inventory and can
represent a company with pride, diligence and integrity. I am very familiar with multiple office
procedures, business procedures as well. I am Microsoft software capable and am very familiar
with office equipment. Have strong data entry skills 7500 kph and can type 70-85 wpm. I have
people skills, customer service skills and experience turning a no into a yes with my sales and
marketing experience. I currently have turn-key office at home, internet and cell phone
capabilities along with reliable transportation to get the job done.
Work Experience:
2010-2011
JM Murray Inc.
Sales Representative
Responsible for making B2B/cold/warm/email/fax campaigns to create product awareness &
generate sales for children's oral hygiene product line. When I started this position sales were
around the $100,000 mark. At the end of this job I had doubled these sales to $200,000 from my
marketing campaigns. From my past experience speaking with corporate level executives I was
going after the decision makers rather than directors without out any buying power. Generating
$200,000 in sales from previous year's sales speaks for itself and my abilities to generate
revenue. I love sales, the challenge, have a entrepreneurial spirit, enjoy people and want to be
associated with a company who recognizes and appreciates my efforts.
2009-2010
Fastenal Cortland, NY
Regional & National Marketing Coordinator
Full time college student online
I was responsible for bringing in business and increasing sales within local branches within my
hub territory. The territory was New York & New England States. I worked with 17 District
Managers and 4 Strategic Account Specialists. Performed research and investigated companies
at a corporate level. I acquired 2- $1,000,000 contracts with two well known parent companies. I
was laid off from downsizing in September 2011 due to economy and unprofitable quarters.
2005-2009
Full-time student Tompkins Cortland Community College & worked various temporary jobs
through Kelly Temp Services Working around 4 night classes a week I worked temporary jobs
through Kelly Services and on my own as well. These jobs were administrative assistant, data
entry clerk, events coordinator, secretary/receptionist, field test specialist, testing rep and data
program coordinator.
2003-2005
Home-based Business On-Line
I had my fourth son and fortunately was able to stay at home to care for him while running a
home-based business online. During this time I was very involved in the community, school
functions, networking and extra-curricular activities.
2001-2003
Run Wireless Cortland, New York
Account Representative/Assistant Manager
Responsible for customer resolutions, technical support, owner operation hands on training,
open/close store, deposits, phone, billing issues, monthly promos, maintaining inventory, up sells,
tracking shipments, fed-ex follow-up, cold calling, monthly and quarterly meetings, face to face
appointments, payments and new activations. This job was never the same day-to-day with the
vast array of duties regarding high-end cellular, digital cable, accessories, alarm
systems and account manager & customer satisfaction for Nextel, Sprint, ADT, Dish Network and
Voice Stream.
1998-2001
Holiday Inn Cortland, New York
Assistant Shift Manager
Every aspect of being a manager, to setting up banquets, opening/closing of the restaurant, bank
deposits, covering shifts, setting up for conferences, booking dates, waiting on customers,
cashiering, inventory stock, ordering and invoicing. This position had many aspects of quality
customer service, as the work shift was a constant interaction with people on a daily basis.
1995-1998
Var Tec Telecom/Telecommunications Division Home-Based Business Ocala, Florida
Independent Contractor
I worked part-time from my home, to supplement the family income for this company. I renewed
my license with them for 3 years, before moving back to New York. I performed such duties as
cold calling, customer tracking, and lead generation. I received commission, with residual income
and referral incentives for new customers.
1989-1995
Ruby Tuesdays Ocala, Florida
Shift Manager & Server
Duties included first and foremost WOWING the customer. To give them a pleasurable dining
experience, in order to generate repeat business. Ruby Tuesday s emphasis was customer
satisfaction and this was exampled in the customer retention base they had. I performed the
general duties as a server, which included cashing out, seating customers, greeting them, and
closing out, and front and back house cleaning chores.
1985-1989
NCC Industries Inc., 163 Main Street, Cortland, New York
Import/Export Traffic Asst./Daily Mail Traffic Coordinator/Fill in shipping & receiving
clerk/order picker & packager/Fill in switchboard operator
Responsibilities included shipments to global regions, from Manila, to Hong Kong, boat and air,
teletypes, duties for all shipments overseas assembled and shipped back to states for labeling
then distribution. The shipment inspections with inspectors in warehousing, logging all
shipments, and tracking, customer resolutions, Fed Ex, DHL, dictation, production forecasts, daily
mail, report to VIP s within the company at monthly production meetings. I performed
shipping/receiving in every known aspect that it is. Interacting with the freight companies/drivers,
preparing/signing freight bills accordingly for transit whether to the airport or to port.
1983-1986
Full time stay-at-home Mom.
Education:
I graduated from Homer High School in 1981 with a major in Business. I became married shortly
thereafter and began raising a family. I returned to continue my education in 2005-2006, with a
major in Business Administration. I continued through 2007. I am currently looking at completing
my education through night classes online and have accumulated credits through
TC3/SUNY/Online classes
Actively involved with Youth Athletics, local school and community events as well as Chairman for
March Of Dimes Bikers For Babies for Cortland Chapter 4 years, Juvenile Diabetes Research
Foundation Cortland Chapter, participate with Boys Scouts and I am Project Manager of AFFACT
of The Heart Festival.
References are available upon request
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