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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Dogwood Lane
Bethlehem, PA Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
EXPERIENCE
Healthcare
HCR Manorcare - Bethlehem, PA - CNA 2011
Assist recovering, dementia, and hospice residents perform activities
of daily living
Maintain resident dignity while encouraging progressive growth
Victory House of Lehigh Valley-Bethlehem, PA 2010
- Health Information Technician
Create, update and maintain resident charts
Obtain vital signs
Create documents and memos related to health and wellness of residents
Inbound Customer Service
ICT Group-Allentown, PA - Help Desk Support 2009-
2009
Answered customer questions regarding HealthNet, California's Medicare
supplement
Accurately resolved customer problems with coverage, co-payments,
billing, and more
HIPAA trained
Synchronoss-Bethlehem, PA - Help Desk Analyst 2007-
2008
Efficiently resolved problems with the activation of AT&T's I-phone
Utilizing instant messaging (IM), resolved I-phone activation problems
for our call center located in India
Retail/Retail Management
UPS Store-Portland, ME - Customer Service 2005-
2006
Identified and met customers needs related to packing, shipping, and
mailing
Opened and closed store, prepared daily receipts for deposit
Artist and Craftsman Supply-Seattle, WA - Assistant Manager
2003-2004
Advanced from shipping clerk to assistant store manager in two months
Managed staff and inventory
Implemented computer repairs and upgrades
Opened and closed store, prepared daily receipts for deposit
Management
Bowdoin College-Brunswick, ME 1997-2003
- Audio Visual Department Evening Manager
Managed schedules for up to twenty-five student employees
Designed audiovisual installations for both temporary and permanent
use
Coordinated outsourcing of larger events, including graduations and
concerts
Maintained previously established audiovisual installations in
multiple lecture spaces
Trained student staff, college staff, and faculty to use state-of-the-
art audiovisual devices Successfully met 60 to 75 deadlines per week
by coordination activities of audiovisual student staff
Candidate's Name resume, page 2
Electronics
Roadrunner Electronics-Coburg, OR - Electronics Technician
1996-1997
Provided outstanding customer service for consumers of CB radios &
associated components
Installed, repaired and maintained Citizens Band radios in commercial
and private vehicles
Performed CB radio modifications, SWR checks & adjustments
Troubleshot and repaired damaged electrical parts on CB radios, to the
component level
Pre 1996 positions include: business office sound system installation,
maintenance, and training; electronics technician; helicopter avionics
technician: automatic flight control specialist; field service technician
for photo copiers; and customer service. Radio station talk show
producer/director, on-air talent, and board operator.
EDUCATION
Bachelor of Arts in Liberal Arts
University of Southern Maine-Portland/Gorham, ME 1991-
1996
Primary focus of education: Technical Theater
Trade School Diploma/Military
Bethlehem Area Vocational-Technical School 2010
Nursing aid certificate program
Certified 11/23/2010
Miller Institute-Spokane, WA 1985
Digital electronics repair
Soldering, reading schematic diagrams, electronic theory,
troubleshooting
Ron Bailie School of Broadcast 1982
Broadcast industry primer
Marketing, public relations, broadcast board operation
Video & audio production & recording, news writing
USMC - Military Aviation & Electronics Schools 1978-
1979
COMPUTER SKILLS
Retail Pro Version 7, Microsoft Office (PC/Mac) Electronic Mail,
Multiple Point of Sale Systems, Hardware Replacement & Repair, UPS
Counter Manifest System AT&T customer operating systems CARE and
Telegence; CITRIX, abs, MACESS
Outstanding references available upon request
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