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Country of residency: USA
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An accomplished Senior Project Coordinator/Business Analyst with over 12
years experience in achieving software project goals in the web application
domains of: Airline, Banking/Finance, Business Services, Education, Health
Insurance, Human Resources, Media, and Taxation.
Consultant - Senior Business Analyst Delta
Airlines
March 2011 - Present S OA Web
Services &
Governance Division
Atlanta,
GA
. Senior business analyst for multiple projects, through requirements
gathering and sign off, project design, multi-phase testing, and project
migration into a production environment.
. Requirements gathering via JAD sessions and interviews with cross
functional remote teams..
. Requirement documentation creation using Requirements Documents,
Requirement Matrix Document, Use Cases, User Stories, Context Diagrams,
and Current-Staten to Future-State Process Diagrams.
. Responsible for Coordinating and Leading Customer/document review
sessions used to elicit requirement updates and customer sign off.
. Coordinate stakeholders, subject matter experts and facilitate JAD
sessions to gather and document requirements. Gather, develop,
coordinate, and maintain customer requirements from the Elaboration Phase
to Production Phase
. Creation of web service contracts which detail user requirements with the
associated middle ware, web service detail needed for front end
application consumption.
. Work closely with development teams (including off-shore models), data
architects, and quality assurance teams. This includes management teams
from other channels/portfolios.
. Assist Q/A team members with test case creation and assist in researching
of testing errors.
. Verification of back end data sources - Databases and Tables various
translation documents (Structure Service Calls workbooks and MQ Interface
Documents).
. Verification of customer requirement data is present in web service XML
WSDL files.
. Project status communication to management and other associated project
teams.
. Governance review board member responsible for BA training, internal
document review per division standards, and special projects.
. Customer software training including: training material creation with
applicable scenarios and data creation for software tool.
Business Area /Channel Involvement: Customer Loyalty, Enterprise Electronic
Document Creation and Management, Flight Operations, Marketing, Next Gen,
Shopping via on corporate website, kiosks and mobile devices, Credit Card
ePayment Solutions (Cyber Source), Ticketing, TSA Security (passenger
travel document management) and Vendor Services.
Project Methodologies: Agile Scrum and Waterfall
Solid Software skills in: Microsoft Office Suite (Outlook, Excel, Word,
PowerPoint, Visio, Access and Project), SOAP UI, Visual Studio, SharePoint,
Documentum, HP Quality Center, VPN, and WebEx Conferencing Software.
|Senior Business Analyst / Project | |
|Coordinator |Georgia Department of Revenue |
|December 2006 - March 2011 |Information Technology Division |
| |Atlanta, GA |
. Full life cycle support of in-house, web-based applications
. Bridge understanding gaps between both the functional users and the
technical groups. System development platforms include both Web .Net and
JAVA/J2EE.
. Business Case Development and Management
. Change Request Management
. Risk Management Coordination
. Business Process Modeling
. Cost Benefit Analysis Management
. Requirements gathering via JAD/JAR sessions and interviews including
'Green Screen' requirement needs
. Test case creation and application testing.
. Application Training
. Customer liaison - providing solutions for customer system needs.
. Problem identification and solution management for remote site
. Participated and supported pilot customer program using electronic
signatures - DocuSign software
. Participate in monthly status meeting with upper management, user group
representatives, and business analysts.
. Liaison between Legislative Mandate Group and Tax Application Management
Teams. Identifying new tax law details, identifying affected tax system
and defining needed releases.
. Vendor Management - Contract Management with SciQuest Sourcing
Director software and PeopleSoft Purchasing.
. Project Status Review Board member.
. Coordination of workstation hardware refresh
. Disaster recovery team member. Responsible for documenting critical
system information to the Georgia Technology Authority/ IBM disaster
recover initiative.
. Oracle's Access Manager and Identity Administration Software.
Responsible for defining software groups, groups and training
administrators
. Web portal administration - SharePoint and Web Sphere
. EDI Data Administrator between State of Georgia and Federal - IRS
Financial Portfolio Systems: E-Commerce, Electronic Funds/Payments, and
County Property Tax Payments, and Customer billing, credit card payments,
and collections; including system to system financial data feeds and the
design of billing correspondence. Pilot program using
Tax Portfolio Systems: Individual Income Tax, Property Tax, Special Tax
Credit Tracking System, Tax Fraud System, Unclaimed Property Distribution,
and E-Return intake from IRS Systems.
Project Methodology: Agile, Iterative and Waterfall
Daily Software Use: Microsoft Office Suite (Outlook, Excel, Word,
PowerPoint, Visio, Access and Project), SQL TOAD, SharePoint, and Change
Management.
|Consultant - Senior Business Analyst |Georgia Department of Revenue |
|July 2003 - December 2006 |Information Technology Division |
| |Atlanta, GA |
. Full life cycle support of in-house, web-based applications with both
Mainframe and Oracle data stores.
. Project artifact creation for Project Management Unit Area
. Creation and assigning of System Change Requests
. Test case creation
. System test and UAT test facilitation
|Consultant - Q/A Analyst |ADP |
|July 2002 - January 2003 |Alpharetta, GA |
Major Responsibilities:
. System Testing for the enterprise Human Resource software Benefits
Administrator
. Creation of Test Cases
. Manual software testing
. Documentation of test results
. Facilitation and tracking of issue resolution with development team
members and DBAs
. Participation in weekly status meetings
|Consultant -Business Analyst |Georgia Department of Revenue |
|November 2001 - July 2002 |Information Technology Division |
| |Atlanta, GA |
. Team member for Mainframe to Windows, client-server re-engineering
project - Finance Records and Management System.
o CICS with DB2 table conversion to J2EE front end with ORACLE
tables.
. Requirements gathering
. Coordination of design and user testing.
. BA for the Individual Income Tax System
. Requirements Analysis - Facilitate in user JAD Sessions for requirements
gathering with cross functional/multi-department teams, including field
offices.
. Creation and maintenance of documentation including: Project Initiation
Document, System Requirements Document, Request for Proposal Documents,
Lesson Learned Document, UML documentation
. Peripheral device testing, programming, and integration.
. Issue tracking and resolution.
|Project Manager/Senior Business |SimplyHealth.com |
|Analyst |Online Health Insurance |
|July 2000- November 2001 | |
| |Atlanta, GA |
|Corporate website re-design and change request management. Website |
|functionality: Health insurance and dental insurance plans for individuals,|
|families, seniors and businesses. Claims Management, Customer Information |
|Management, and information regarding Peach Care for children. |
|Content Management System management including external WebMD information |
|feeds to the main website |
|Manage requirements with development team and created test cases and |
|perform system testing |
|Conducted focus group reviews with the outside public |
|Day-to-day project management and coordination of internal systems |
|Work with Marketing Group to obtain client digital advertisement |
|requirements |
|IBM EDI Administrator |
|System Standards Committee team member |
|Project Manager, Web Development and |Turner Broadcasting System, Inc |
|HRMS | |
|July 1998-July 2000 |Corporate Accounting Systems & |
| |Technologies |
| |Atlanta, GA |
. Day-to-day project management and coordination of internal websites and
HRMS web-based systems.
. Employee Self-Service Benefits Systems: Employee Time Tracking, Payroll
Direct Deposit, Benefits Listing and Internal Job Position
Listing/Applying System
. Management of SDLC for multiple software releases
. Weekly status meetings with project team
. Web portal management
|Programmer/ Analyst - II |Georgia Institute of Technology |
|April 1997 to July 1998 |Office of Information Technology |
| |Atlanta, GA |
. Development of Student Guide to Information internal website
This site contains descriptions, instructions, and points of contact
for the various access methods in Student Information Applications
Utilizing Cold Fusion plug-ins and 3-D virtual environments.
. Oracle Warehouse Reports Housing Project - creation of a single well-
documented area for warehouse reports.
|Senior Network / Project Analyst |KPMG Peat Marwick |
|April 1996 to May 1997 |Atlanta Shared Services |
| |Atlanta, GA |
. Project Coordinator - Customer Service Call Center & Business
Solutions
. Coordination of multi-department teams for call center creation
. Coordination of departmental digital telephone upgrade
. Business Solutions project lead
. Network Administration - Novell
o Creation of User ID accounts and needed security rights to
application groups
. Project Coordinator - Financial Systems Migration
o Assisted Project Manager in creation of project team and project
documentation
o Participated in the research of different Financial Enterprise
Systems.
o Review of SAP, PeopleSoft, and ORACLE systems.
. Coordinated selected vendor's hardware installation - HP900 machine.
. Coordinated data export, scrubbing, and import into new system.
. Coordinated in user acceptance testing and scheduled employee
training.
|Project Analyst |Health Plan Management Services, |
|May 1995 to May 1996 |Division of John Hancock Insurance |
| |Atlanta, GA |
. Requirement gathering and management for the system development of
client insurance systems:
o Open Enrollment Health Insurance Systems and Insurance Claim
Systems
. Conducted JAD sessions with both clients and account executives in
determining system requirements
. Assisted in interface design and report layouts.
. Conducted User training both one-on-one and small groups.
. Website Project Analyst - team analyst working in the creation of
official website presence.
. Coordinated Marketing Department requirements for website client
advertisements
|Enterprise Business Consultant |SunTrust Banks |
|November 1994 to May 1995 |SunTrust Service Corporation |
| |Atlanta, GA |
. Consultant TeleBank-24 Mortgage Lending Operation ensuring the
continuous operation of SunTrust's Telebank-24 Customer Service
Center.
o Resolved application and user support problems and assisted
personnel with software training.
o Coordinated hardware and software orders between: vendors,
consultant management, and the TeleBank management.
. Participated in weekly Tele-Bank Management meetings representing the
Technical Consultant Group.
. Participated in weekly SunTrust Technical Consultant Group meetings
updating staff on Tele-Bank Projects.
. Managed PC and Printer refresh program
. Project Coordination of Small System Development in the Credit,
Collections, Legal, New Business, and Marketing Areas.
o Interviewed clients to create system scope and requirements.
o Created project plans, secured dates and coordinated development
between system programming teams.
o Coordinated user testing and documented necessary system changes;
following up with programmers as needed.
o Created user documentation and conducted user training.
|Human Resource Information Specialist|Trust Company Bank |
|November 1990 to September 1994 |Georgia Human Resources Department |
| |Atlanta, GA |
. Creation of Internal Human Resource Systems. Areas: Benefits/Payroll,
Employee Assistance, Position Recruitment, and Training/Development.
. Requirements gathering and documentation,
. Test creation and system testing
. User training
. Primary vendor contact for departmental software purchasing.
|Project Consultant |Transition Design, Inc. |
|September 1989 - October 1990 |Atlanta, GA |
. Software trainer for both custom database applications and off the
shelf software
. Coordinated Hardware and Software purchasing from vendors
. Hardware and Software installation and testing
|College Internship |St. Luke's Health Corporation |
| |(Hospital) |
|Project Analyst Hospital Systems |St. Louis, MO |
|June - August 1989 & June- August | |
|1988 | |
. Junior Small Systems Developer
. Requirements gathering with Hospital Administration for system
specifications, created stand-alone systems in database software,
created system and user documentation.
. Operations Assistant IBM Mainframe
o Performed system backups, scheduled batch jobs for Tandem front-end
loader, performed data validation, and developed COBOL reports.
|Education | |
|BA - Computer Information Systems | |
|Williams Woods University | |
|Fulton, Missouri - May 11, 1991 | |
Professional Organizations
Active member of Project Management Institute
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