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PHONE NUMBER AVAILABLE                               Candidate's Name            EMAIL AVAILABLE
                                 Street Address  36th Avenue North #314
                              New Hope, MN Street Address


                                               SUMMARY

Dedicated, hard working with extensive experience in customer service, call center, and administrative operations. Excellent time management, organizational and interpersonal skills and analytical skills. Type 55 wpm. Known for being flexible, punctual, inquisitive, patient and great attitude. Ability to solve basic mathematical computations.

PROFESSIONAL EXPERIENCE

Mains'l, New Hope, MN                                                                                 February 2009  to Present
Program Service Coordinator
  	Provide direct care under limited supervision ensuring the well being and independence of individuals
  	Assists with daily living activities including housekeeping, meal preparation, laundry and errands, making
	appointments
  	Attend social outings with client while ensuring their safety
  	Ability to stand, walk, stoop, kneel, crouch, and climb as well as lift, carry, move up to 340 pounds
  	Supervise seven program specialist
  	Balance consumers checkbooks and manages household petty cash account
  	Coordinates and performs receptionist duties using various computer programs; Microsoft Word, Excel, Outlook,
	10-key
	telephone, fax, and copier
  	Provide one-on-one and group training to co-workers on computerized office programs and procedures
  	Prepares invoices and checks
  	Handles confidential information
  	Administers medication

SELECT COMFORT, Plymouth, MN                                             September 2008 to January 2009
Customer Service Call Center Representative
  	Respond to a high volume of incoming calls and emails in a fast-paced environment
  	Submit quotes on quantity/custom items and research orders
  	Average 100 calls daily regarding customers orders, tracking of packages, pricing quotes, and
	product inventory status
  	Research and answer product, pricing and availability inquiries

UNITED HEALTH GROUP, Golden Valley, MN                                      July 2007 to August 2008
Medical Client Claims Analyst
  	Processed medical claims. Documented medical claims actions by completing forms,
    reports, logs, and records. Familiar with ICD 9, CPT coding, and medical terminology

BLUECROSS BLUESHIELD OF MINNESOTA, Eagan, MN                  January to November 2006
Senior Customer Service Call Center Representative
  	Tactfully and calmly received and responded to a high volume of incoming calls and
    emails  from customers in a fast-paced environment
  	Administers Flexible Spending and Health Savings Accounts

STATE FARM INSURANCE, Woodbury, MN                                    May 1989 to September 2005
Property and Medical Claims Representative/Content Specialist
  	Exercised sound judgment regarding claim settlement, negotiations and issuing checks.
	Determined covered insurance losses by studying provisions of policy or certificate
  	Processed medical claims. Documented medical claims actions by completing forms,
    reports,  logs, and records. Familiar with ICD 9, CPT coding, and medical terminology

EDUCATION AND TRAINING

  	Metropolitan State University, St. Paul, Minnesota - Bachelor of Arts
  	Corporate Training Courses (50+ courses) at State Farm Insurance including LOMA I and II
  	Volunteered for Special Olympics, United Way, Juneteenth, Activities Committee, House of
	Charity, Animal Humane Society and ARC Village