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Click here or scroll down to respond to this candidate Candidate's Name
Street Address 313th Avenue NE
Cambridge, MN Street Address
PHONE NUMBER AVAILABLE
Job Experience
04/08 - 3/12 - Servpro
Administrative Assistant/Project Coordinator
- Customer Support including homeowners and insurance companies and
adjusters
- Production Scheduling to ensure that appointments with homeowners
are coordinated with production staff
- File audits for upload to corporate and insurance companies
including internally and for other franchises under direction of
the owner
- Maintain customer files including all documentation as to what was
done and what needs completed, as well as ensuring that all proper
documents are signed for the insurance company
- Proposal preparation for billing purposes
- Support Owners including call screening, supporting other franchise
owners under their trainership
- Work with insurance companies to ensure proper payment to clients
for services provided which includes billing disputes and
resolution
- Project management including working with homeowner, insurance
adjuster and production staff to ensure that the work is done per
the insurance adjuster's request as well as maintaining a good
working relationship with the homeowner
02/05 - 03/08 - Sears Home Improvements, Inc.
Office Coordinator
- Support Sales Manager and all Sales Representatives which included
making appointments, customer correspondence and maintaining supply
of paperwork to ensure that the presentations went smoothly
- Support Production Department which included making sure that all
sales that were sent to them had all appropriate paperwork and that
files were clear and concise
- Support Installers which encompassed making sure that they were
paid in a timely manner and that they were paid for all work they
performed, as well as helping with any customer disputes that may
have arisen when they were at job site
- Customer service including working with homeowners to ensure that
all their needs and expectations were met
Page 2 of 3
Candidate's Name
Resume
- Office Management included maintaining office supplies, working
with all suppliers and vendors to ensure contracts were fulfilled
and negotiation of new contracts and hiring new vendors when
necessary
- Maintain computers and network including trouble shooting and
installing new software when needed
- Accounts Payable encompassed paying all subcontractors for work
performed and maintaining petty cash
- Supervision of 1 support staff member including hiring, firing,
benefit information and dispute resolution
- Training of support staff in all aspects of position
02/03 - 10/04 - T.H.O. Software
Technical Support Specialist
- Testing software that was newly written or revised for any problems
and ease of use, this included working with programmers to find
solutions to any issues that were found
- Customer Support for all end users of software including walking
them through issues they were having on the phone
- Accounts receivable processed on a daily basis to ensure proper
credit was received for customers
- Training coordination for training classes that were held annually
and as new releases came out which included finding location for
training, set up for training, assisting instructor and students
during training
- Documentation for software releases and ensuring that the documents
were clear and concise
12/02 - 02/03 - Minnesota Clerical
Administrative Assistant - Temporary Position
- Executive Support for Director of Human Resources including
correspondence and employee issue resolution when Director did not
need to be directly involved
- Customer Service primarily internal for all employees of every
level including benefit questions and employee issues from
management staff
- Receptionist for Human Resources department included screening
calls and/or directing staff to the proper department for issue
resolution or researching issue and getting resolution directly to
staff
Page 3 of 3
Candidate's Name
Resume
Skills -
- Extensive experience in Windows and Microsoft Office
- Crystal Reports
- E-Commerce software
- GoldMine
- Supervision
- Accounts Receivable/Payable
- Project Management
- Human Resources
- Type 55 words per minute
- Strong Customer Service, organizational, written and verbal
communication skills
Education -
Career Related Courses
Currently enrolled at AIU perusing my Associate Degree
in Applied Science in Business Administration
Certified in Water Damage Restoration
Excel 7.0 Introduction, Level I and Advanced
Word 7.0 Introduction, Level I and Advanced
Access Level I and II
Microsoft Visual Basic Level I
Assertive Communication Skills for Women
Crystal Reports 7.0 Introduction
Supervision I
Macro Programming Language I
eVision Level I
spEDI*tran Level I
spEDI*map Level I and II
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