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                                Candidate's Name  Dotson
                             Street Address  N 47th Street
                            Brown Deer, WI Street Address
                           PHONE NUMBER AVAILABLE (cellular)
                             EMAIL AVAILABLE



                        CUSTOMER SERVICE PROFESSIONAL


Summary:  As an accomplished customer service professional, my career
achievements have resulted in improved customer satisfaction, increased
employee performance, and cost reduction.


Employment History:

2011 to Present
Coca Cola Bottling Company

Machine Operator
 . Set machinery to ensure all production materials are available.
 . Operate and monitor equipment and replenish materials as needed
 . Visually inspect production run and document results
 . Determine and report malfunctions to appropriate parties.
 . Maintain cleanliness of equipment and assigned area.

2010 to 2011
United Parcel Services, Milwaukee, WI

Loader/ Receiver
 . Lifted and sorted packages weighing up to 50lb
 . Memorized zip codes, cities and states by area and sorted product
   packages for final destinations.

2000 to 2009
United States Postal Service, Milwaukee, WI

Mail Carrier/Acting Supervisor
 . Processed thousands of letters on high speed machines; sorted letters and
   flats into carrier case parcels for XX delivery routes
 . Supervised a XX employees in the delivery, collection and distribution of
   mail; prepared weekly and daily work schedules
 . Worked with XX employees and Labor Relations to resolve safety issues,
   write-up accident reports, and review postal procedures and guidelines
 . Trained 10 to 15 new employees on how to process mail and the best way to
   deliver mail to meet company deadlines
 . Increased customer sales by 20% by changing front lobby to add brighter
   lighting; installed writing tables; and constructed display area so more
   postal products were immediately visible to customer
 . Safety Captain
 . Received $500 Spot Award for Excellent Carrier


1996 - 2000
United States Postal Service, Milwaukee, WI
Mail Processing Clerk
 . Processed mail on high-speed processing machine in a fast paced
   environment
 . Programmed and made minor repairs to computers

Education/Certifications:

Milwaukee Area Technical College, Milwaukee, WI
Pursuing Business Management Degree

Whitefish Bay High School
Graduated 1990