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Click here or scroll down to respond to this candidateCandidate's Name
Detroit, United States Street Address | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE
Professional Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and
unparalleled support. Proficient in customer service best practices and related options.
Skills
Microsoft Office Customer Service
Trained in Salesforce Document and Records Management
Data Entry Process Transactions
Genesys Cloud Calm and Professional Under Pressure
Problem Solving Resolving Technical Problems
Order Processing Customer Communication
Work History
Member Experience Advisor 02/2023 to 03/2023
CXperts Remote
Resolved customers' issues related to online purchases and late product deliveries discrepancies
to encourage good customer relationships
Documented customer interactions in internal database to maintain customer service history
details
Input order information into system and updated customer accounts to document and track
customer orders.
Entered orders into computer system quickly and in proper sequence.
Processed customer orders in line with established policies and procedures.
Participant Representative 07/2022 to 11/2022
Tactis
Met customer call guidelines and monitored call time
Delivered prompt service to prioritize customer needs
Provided exceptional customer service to every customer by making use of extensive
knowledge of products and services while creating welcoming and positive experiences
Customer Service Representative 08/2021 to 09/2021
Lincare Remote
Identified customer needs, researched issues and problems and provided solutions and
alternatives
Answered constant flow of customer calls with minimal wait times
Assisted customers with supply reorders, tracking supply shipments, troubleshooting medical
devices as well as provided patient support
Maintained excellent customer service in line with core company values
Followed all policies and procedures according to HIPPA requirements
Customer Service Representative 05/2021 to 05/2021
Aerotek - Maximus Remote
Managed PUA (Pandemic Unemployment Assistance) claims
Transferred calls to appropriate departments
Documented all communication with applicants and inputted information into the system
Identified issues, analyzed information and provided solutions to problems
Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative 09/2019 to 01/2020
Randstad - Harry & David Remote
Provided product information
Recorded account information to open new customer accounts
Updated account information to maintain customer records
Entered orders into the company's computer database system
Field Technician 09/2019 to 01/2020
DIN Enterprises Baltimore, MD
Prepared and submitted reports to document work performed and provide progress updates to
management.
Delivered high-quality work by diligently following standard operating procedures.
Tested systems, noting issues and completing preventive maintenance.
Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
Chat Support Representative 10/2019 to 10/2019
Helplama Remote
Monitored customer conversations and provided timely, knowledgeable assistance.
Responded to customer inquiries and provided accurate information about products and
services via live chat.
Asked open-ended questions to determine which products or services would be best fit for
customer's needs.
Maintained up-to-date knowledge of product and service changes.
Internet Analyst 05/2018 to 12/2018
KarmaHub Inc Remote
Analyzed and evaluated errors and inquiries on webpages
Used software to evaluate and interpret data.
Checked for accuracy by verifying data and records.
Corrected data entry errors to prevent duplication or data degradation.
Freelance Administrative Assistant 08/2014 to 05/2018
Freelance Remote
Compiled information and documents from source data previously entered the computer
Performed clerical tasks, including answering incoming phone calls, and sorting mail
Coordinated office inventory by restocking supplies and placing purchase orders
Prepared documents in Word and Excel
Customer Service Representative 01/2015 to 02/2016
NexusOps Remote
Directed calls to appropriate individuals and departments
Delivered exceptional customer service by maintaining extensive knowledge of products and
services and creating a welcoming environment
Personally, managed any unresolved customer issues
Handled customer inquiries and suggestions courteously and professionally.
Updated account information to maintain customer records.
Demonstrator 01/2012 to 10/2015
Tallgrass Talent Group Indianapolis, IN
Provided product samples, coupons, informational brochures, and other incentives to persuade
customers to purchase products
Kept areas neat while working and returned items to correct locations following demonstrations
Recorded and reported demonstration-related information, such as the number of questions
asked by the audience or the number of coupons distributed
Set up and arranged displays or demonstration areas to attract the attention of prospective
customers Followed merchandising guidelines to present visually appealing displays
Greeted customers warmly and pleasantly answered inquiries.
Merchandiser 01/2015 to 02/2015
Match Converge Remote
Removed damaged, out-of-code, not-in-set and discontinued items from displays
Organized store merchandise racks by size, style and color
Ensured products appeared at correct locations in correct quantities
Inspected merchandise for quality and arranged proper display location on floor.
Updated pricing and signage to complete product displays
Service Technician 12/2014 to 12/2014
Beaumont Health Remote
Un-boxed and labeled medical devices
Performed verification tests on equipment
Inspected equipment to diagnose operational issues
Performed basic machine set up
Education
Associate of Arts: Network And System Administration 10/2014
DeVry University - Naperville, IL
Dean's List 2012, 2013, & 2014
3.1 GPA
Relevant Coursework:
Wired, Optical, Wireless, Communication w/lab
Voice/Voip admin w/lab
Network ops sys-Unix w/lab
Network op sys-windows w/lab
Intro to wan tech w/lab
No Degree: Interior Design 03/2023
Design Students League - New York, NY
Relevant Coursework:
Foundations of design thinking
Sketching with code
Applied foundations of design thinking workshop
Graphic design
Portfolio preparation
Practice of graphic design
Career management for designers
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