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Alba Wheels Up was founded with the philosophy of ensuring customer compliance with regulations while coordinating efficient, timely movement of freight and information. With beginnings that go back over 70 years, Alba and Wheels Up operated as two separate entities which merged to form Alba Wheels Up, a family of true logistics professionals. Following the successful merger of the companies, the company has become an industry leader. In March 2021 The Company received significant strategic investment from Southfield Capital, a leading private equity fund. This investment is positioning the company to continued acceleration through organic growth and acquisitions.
The integration of new technologies and exemplary service standards have allowed Alba Wheels Up to be on the forefront of changes in the global trade industry. Tremendous regulatory visibility has allowed Alba Wheels Up to engage in regulatory pilot programs while forward-thinking mindset means The Company fully adopts new Customs and Border Protection technologies and regulations before the competition.
Job Description:
Responsible for assisting the Branch manager with implementing and overseeing the rollout of new department projects. Supervise the Brokerage team members and help to address any employee issues. Create and implement a seamless process for onboarding new accounts Build and maintain strong client relationships.
Responsibilities:
- Assist manager with strategizing and implementing any new department projects
- Oversee the onboarding and training of new hires, by creating a training module and administering Gistnet and Cargowise courses for new hires to complete
- Provide feedback to the Brokerage Manager for employees annual reviews.
- Provide strong customer service and build client relationships by attending client meetings
- Ensure team member are in accordance with corporate policies and are meeting the companys performance standards. Address any employee concerns with the departments manager
- Assist with team leaders and managers workload in their absence.
- Perform duties under general supervision, and report any issues that incur to manager.
- Processing Customs brokerage for air and ocean shipments
- Data entry and processing of various import related documentation for submission to U.S. Customs and PGAs (participating Government Agencies)
- Follow up on Customs matters and resolve problems
- Answer both customer inquiries and inter-company inquiries
- Handle remote filings
- Classify goods in the harmonized tariff schedule (broad range of commodities)
- Performs other related duties and projects as requested or assigned by manager and supervisors.
Requirements
- High school diploma or equivalent
- A minimum of 5 years of experience in Customs Brokerage for both air and ocean shipments
- Excellent leadership skills, such as being approachable and able to train others
- Must be a team player, by being proactive and having a flexible attitude.
- Ability to have a high level of discretion and confidentiality
- Good communication skills (verbal and written)
- Strong attention to detail and organizational skills
- Ability to work in a high pressure environment
- Proficient in Windows and Microsoft Office Suite
- Knowledge of Customs Brokerage software, experience working with Cargowise is a plus
- Customs Brokerage license is required
Alba Wheels Up International is an Equal Opportunity Employer
Alba Wheels Up International
