Position Description

The position holder is primarily responsible for supporting customers by

providing helpful information, answering questions, and responding to

complaints. Theyre the front line of support for clients and customers and they

help ensure that customers are satisfied with products, services, and features.

Principle Accountabilities

1. Responsible to manage, oversee, and address technical needs for

clients/customers along with promoting a positive vision for the

organization.

2. Investigate and solve complex and long overdue problems faced by the

customer and forwarded by the customer support desk.

3. Manage escalated customer complaints their major incidents.

4. Collaborate and work with internal teams for escalations or critical issues

and extend support to retain the customer business.

5. Responsible to maintain accurate records of discussions or

correspondence with customers.

6. Analyse statistics and other data to determine the level of customer

service being provided by the organization.

7. To build and grow a good client relationship to ensure retention and

business growth.

8. To liaise with internal teams to ensure resource availability for on-time

project delivery.

9. Collaborate with internal business teams to discuss possible

improvements to customer service.

10. Conduct regular review meetings with customers to discuss issues.

Additional Responsibilities

1. Maintaining a positive, empathetic, and professional attitude toward

customers always.

2. Responding promptly to customer inquiries.

3. Communicating with customers through various channels.

4. Knowing our products inside and out so that you can answer questions.

5. Keeping records of customer interactions, transactions,complaints.

6. Communicating and coordinating with colleagues, as necessary.

Full time

salary:- 15000 to 18000k

(e-mail removed)

P:- 8370014003

8. Ensure customer satisfaction and provide professional customer support.