Job description

Requirements:

Min.0 -2 years of Support experience

Good knowledge of Basic Hardware & Software skills

Ability to handle customer calls

Good in problem analysis, troubleshooting & requirement analysis

Fast learner and can pick up new technologies

Good communication skills in English

Hindi is mandatory

Bachelors degree in any discipline

Work Location : Velachery, Chennai

Responsibilities:

Helping our customers with all issues via email tickets, chat, and over the phone

Provide online training to customers using remote desktop tools

Assisting new customers to do software setup& data import

Responsible for renewal and Monthly Recurring Revenue(MRR) from existing customers

Work independently and use internal CRM tool efficiently

Give timely support to customers

Comprehend new requirements of customers to the development team

Collaborate with channel partners in delivering joint customer engagements

Collecting customer feedback regularly and getting new references for the sales team

Be proficient in customer service processes, workflow, and services offerings

Learn and apply product/domain knowledge in support engagement

Interested candidates can apply to HR (e-mail removed)