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Customer Support Engineer Location: IN-Pune Jobcode: 65991ec7ed4780538d81a5fa Email Job
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Contact: 9607905784 Mail ID: (e-mail removed)
Position: Customer Technical Support Location: Chikhali corporate office, Experience:6-10 Years Qualification: B.E-Mechanical, DME
JD for Customer Technical Support. Coordination with external customers for after sales services Post sales Technical support to customers Providing customer support services in addition to the technical services Prioritizing and dealing with the issues in a timely manner Keeping track of the customer queries and resolving the issues as early as possible Ensuring that the fault is completely rectified and ensuring that it does not appear in the future. Providing correct feedback to customers Preparing technical support team performance reports. Improve customer service experience, create engaged customers and facilitate organic growth Develop service procedures, policies and standards Coordination with internal Department (accounts, design, sales, production and quality) Coordination with installation team. Arranging Manpower for installation & commissioning of projects Coordination with client -regarding payment, production, dispatch, design related issues. Answers customers questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources Solving query between installation team & Client Scheduling the project from Start to end Entering all handover report in CRM Preparing work order release of production department. Internal Purchase order release to purchase department. Follow up & Collect payment from Clients. Taking drawing approval from clients. Resolving of troubleshoot for each and every project if required.
Avians Innovation Technology Private Limited
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