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The Customer Service Engineering Professional cares for customers by serving as the main contact for qualification and qualityincreasing product competitiveness and sales opportunities by responding to customer requirements, validating products from the development stage, and driving continuous quality improvements.

Responsibilities

Customer Support

• Serve as the main contact point for customers to discuss all process, field return and repair issues, including quality, material, and logistic issues
• Provide onsite support to validate quality issues and determine responsibility for defects
• Regularly communicate with customers and HQ to provide corrective actions for customer complaints related to quality
• Participate in periodic quality meetings (MQR/QBR) with customers to discuss quality trends
• Train/educate 3rd party vendors to arrange OBA (Open Box Audit) or rework for defect prevention in the customer process

Product Quality Management

• Manage and analyze quality data/issues to determine failure trends and abnormalities
• Work with customers to collect Failure Analysis Panels by analyzing failure data to see which models have a high incident rate
• Assist customers with new product launches, which may involve interfacing with customers on issues relating to the process

CS Process Set Up

• Develop set-up and planning of service process and failure goods return process
• Educate team members and 3rd party vendors to enhance problem-solving ability, panel technology, and statistical knowledge
• Comply with the companys policy and procedures
• Perform other related duties as assigned

Expected base salary: $65,000 ~ $100,000

Requirements

• 3 + years of experience
• Bilingual in English/Korean
• Bachelors degree in EE/Mechanical Egineering or closely related in a technology discipline preferred
• Authorized to work for any U.S. employer (This role does not provide visa sponsorship)
• Travel required: 25%

Benefits

• Health, Dental, Vision, and Life insurance covered at 100% for employees
• 401(k) plan with company match
• Vacation/Sick