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Administrative Team Member Location: US-CA-Redding Jobcode: S1438118-11142023-39098181 Email Job
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Custom Personnel has a client seeking an Administrative Team Member for their repair department. This person will be responsible for all communication with customers and technicians, scheduling jobs, documenting work performed, job follow-ups, inputting customer information and job progression into QuickBooks, assisting walk-in customers as needed, and coordinating with the repair manager, and repair team throughout the job process. Responsibilities May Include:
- Answer the phones and maintain good communication with customers.
- Return customer calls within a timely manner.
- Schedule appointments based on customer agreements, approvals, and repair team workload.
- Update repair team regarding any schedule changes.
- Create estimates and work orders in QuickBooks based on the information provided to you by the customer.
- Attempt to gain pre-approval for work to be performed via email, text, or in person from the customer prior to job scheduling.
- Print both work order and estimate for the repair team and close the work order until customer approves work to be performed.
- Update estimates and work orders based on the information provided to you by the repair team.
- Collaborate with the inventory department to order parts for approved customers waiting to be scheduled.
- Cross coordinate job scheduling dates with expected shipping dates to ensure they align appropriately for customers who are waiting for parts.
- Collaborate with the repair team members to ensure everyone is updated on all active and pending projects.
- Maintain all active jobs to ensure they are completed within a reasonable time.
- Submit manufacture warranty claims to the appropriate department and maintain appropriate communication throughout the process.
- Collaborate with supervisors and/or managers with any project concerns.
- Show up on time to team meetings for the repair department.
- Analyze feedback from customers and gauge customer satisfaction.
- Schedule pool inspections with appropriate documentation and work order attached for the technicians.
- Upload all pool inspection photos into QuickBooks and submit completed documentation.
- Submit all loop-loc estimates and maintain contact with loop-loc progression.
- Performs other tasks assigned by manager.
Interested candidates should provide their resume and apply in-person at our Redding office. We are located at 999 Mission De Oro Dr.
Custom Personnel
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