Director of Call Center Operations (Miami, FL)- Oversee strategic directing, management, and performance of the call center department. Develop and implement strategic plans, implement quality assurance programs, oversee workforce management activities, and manage budget. Bachelor’s degree in Business Administration, Management, or related required. Experience in call center management or operations leadership roles, with track record of driving performance improvement and improving results, required. Experience in budget management, financial analysis, and resource planning required. Experience in customer service required. Knowledge of workforce management tools and CRM systems required. $65,000. Send resume to Habitat Development LLC, Ileana Alvarado, 175 SW 7th St., Suite 2201, Miami, FL 33130.