B2B- Health Delivery Team is seeking candidates for the following position based in the Noida office:


Lead Specialist / Manager - US EH&B Brokerage & Consulting



What can you expect?

We are seeking a highly skilled Lead Specialist/Manager to join our team in the B2B process. In this role, you will be responsible for serving the US regions for marketing and renewal of various insurance coverages.
Ensure the timely and accurate production and processing of relevant documents and information, including report preparation. Contribute to the achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and business objectives. Adhere to Company policies and performance standards. Update reports based on predefined templates on a regular basis to ensure accurate entry. Maintain a basic understanding of the core aspects of relevant Insurance and related legislation.



What is in it for you?

Holidays (As Per the location)
Shared Transport (Provided the address falls in service zone)

We will count on you to:

Data processing and analysis - assist the consulting team in gathering, organizing, entering and reviewing data using Excel spreadsheets to be used for various client projects
Use Proposal Tech system to develop, distribute, and summarize marketings for consulting team review
Checking vendor data for reasonableness and follow-up with vendors regarding missing or inaccurate data
Developing draft responses of questions from vendors
Consulting projects including creating Requests for Proposals for marketing and renewal of client insurance policies
Ensuring compliance of all internal and client policies
Updating of workflow process documents
Creating reports, perform data analysis, including presentation of data insights
Participate and contribute in any special project requirements
Learn and understand business specific domain
Adhere to process documentations (e.g. SOPs, PMAPs, Exception and Update Tracker etc..)
Focus on the culture of First Time Right
Ownership of delivery on assigned work through self-planning and monitoring of all activities

Note: Applicants should be flexible working in shifts


What you need to have?

Graduate with minimum 5-8 years experience overall
Intermediate to advanced level knowledge in MS Excel (Must)
Proficiency with MS PowerPoint
Strong experience in Project/Process/Task Requirements & translating requirements into working deliverables
Excel VBA/Python and R-Studio (Preferred- Good to have)
Knowledge of H&B domain (MUST)
Sound knowledge of process documentation, development of SOP, knowledge artifacts
Ability to work independently and on a team
Advanced Logical, Data Analytical & Data Mining skills
Strong experience in Workflow, RCA, Defect Management
Proficient in Effort Estimation
Project management skills thorough understanding of projects and processes
Excellent interpersonal skills, strong oral & written communication skills
Ability to prioritize and handle multiple tasks in a demanding work environment

What makes you stand out?

Adaptable communicator, facilitator and problem solver
High attention to detail
Good relationship skills, Proven ability to work on own initiative as well as in a team
Ability to multi-task and prioritize time effectively

Mercer is a business of Marsh McLennan, which is a leading professional services firm in the areas of risk, strategy, and people. Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and promoting real health and well-being. They have approximately 25,000 employees based in 43 countries and operate in over 130 countries. Marsh McLennan, the parent company of Mercer, has 85,000 colleagues and annual revenue of over $20 billion. They help clients navigate complex environments through their market-leading businesses including Marsh, Guy Carpenter, and Oliver Wyman. For more information, you can visit (link removed) and follow Mercer on LinkedIn and Twitter.

Marsh McLennan is also committed to creating a diverse, inclusive, and flexible work environment. They strive to attract and retain the best talent regardless of characteristics such as sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity, or any other characteristic protected by applicable law.