We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That's what you'll own.

The Opportunity:

Be the first point of contact for all our guests via phone, email and messaging

Learn the ins and outs of our travel business so you can handle any questions guests have

Respond to, troubleshoot, and resolve guest issues in a timely and positive manner

Handle the booking process from start to finish when reservations requests overflow from the Central Reservations Team

Coordinate with our city teams to resolve issues on the ground and provide ongoing updates to guests

Who We Look For:

Minimum 2 years of customer facing experience (retail, contact center, food service industry, etc.)

Ability to adapt in a rapid growth environment

Strong problem solving skills

Personable and love speaking with others via phone, email, and chat

Strong computer literacy skills

Sense of humor

Flexibility to work a varied schedule

While our teams work remote, you must have a quiet place to work and reliable internet

2+ years of post secondary school preferred

Bilingual with verbal and written fluency in English and Spanish a plus