COMPANY PROFILE: This Japanese company has been operating in Manila since 2011 and has expanded its operations in Cebu. They specialise in offsite development, web-based systems, cloud computing, and mobile application development.

Position: Japanese Customer Service
Company Industry: IT Company
Work Location: Cebu City
Salary: Negotiable
Work Schedule: Dayshift (8:00 AM-5:00 PM) 5 days a week
Work Set-up: Work On Site

BENEFITS:
HMO
Insurance
Medical Reimbursements
Vacation Leave
Sick Leave
13th Month Pay
Government Mandated Benefits
Performance Bonus/Incentives
Other benefits will be discussed during the job offer



JOB REQUIREMENTS:
Filipino who can speak, read, and write Japanese
Can speak conversational English because co-workers are Filipino
Degree Holder of any course
Open to JLPT N1, N2, N3 Passer or Level (No JLPT Certificate Required)
Knowledge of MS Office applications.
Willing to undergo training and orientation
Customer Support background is a BIG PLUS

JOB RESPONSIBILITIES:
Responding to queries via chat, email, or phone call
Identify and assess customers' needs to ensure satisfaction
Provide accurate, valid, and complete information using the appropriate methods and tools
Address customer complaints, offer suitable solutions and alternatives within specified time limits, and follow up to ensure resolution
Establish sustainable relationships and build trust with customer accounts through open and interactive communication
Maintain records of customer interactions, process customer accounts, and file document

RECRUITMENT PROCESS (ONLINE PROCESS):
Initial Interview with HR
Panel/Final Interview with the Japanese speaker colleague and the Hiring Manager
Job offer