Customer Service Rep needs 2-5 years of experience in Customer Service / Supply Chain / Sales experience
Customer Service Rep requires:
High School diploma
Hybrid
Customer facing experience
Supply chain understanding
Order to cash process knowledge
Cloud based solutions (i.e. Service Cloud) / ERP systems (i.e. SAP) / IT applications
Call center
Outgoing calls
Incoming

Supply Chain Customer Service Rep duties:
Enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Schedule follow-up actions