GENERAL SUMMARY

The Café Manager has the primary responsibility for managing shifts; conveying the cafe culture to his/her Team Members and Customers; as well be a creative team player who likes to work hard, have fun, and show sincere dedication to Nestle Toll House Café by Chip.

He/she will be responsible for upholding company standards for the Team Member and Customers experiences.

KEY RESPONSIBILITIES AND AREAS OF FOCUS:

• Operations Management- Deliver indulgent, fantastic Team Member and Customer experiences on each shift you lead; Lead high energy shifts; leverage company provided tools to run high performing shifts; be a hands on working manager; execute key measures of shifts to include: monitor cleanliness and maintenance of cafe to ensure company standards are being meet in these areas; be a Customer advocate communicating needs to Team Members to ensurecustomer satisfaction during shift; responsible for cafe performance on and off scheduled shifts; ensure all food orders are prepared to company standards.

• People Management- Coach and train Team Members on proper company procedures on each shift; screen prospective Team Members for applicants that match job qualifications; motivate Team Membersto maximize their potential on each shift; ensure Team Member and Customer safety throughout shift. Reports all risk management issues to General Manager; support adherence to uniform policy during all shifts.

• Business Management- Management of all areas that impact the business to include: labor cost, waste monitoring, sales and costs of goods; monitor management of daily cash procedures; provides accurate inventory data and report all data to General Manager; provides a sense of urgency when handling all Team Member and customer situations.

• Project Support- Supports all programs and initiatives during the shift; ensure all marketing tools are properly implemented; report all new hire paperwork and separations in a timely manner.

ADDITIONAL REQUIREMENTS:

The intellectual and physical demands described below are representative of what must be met by theCafé Manager to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of High School Diploma or equivalent required, some College preferred (Hospitality management or culinary schooling is a plus)


• Minimum 2 years’ work experience as a Cafe/Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role


• Must be 18 years of age or older


• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and train team members


• Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook)


• On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects


• Proven customer service experience as a manager


• Familiarity with restaurant third party delivery options such as GrubHub, UberEats, etc.


• Proven financial management skills

QUALIFICATIONS:

• Ability to lead, motivate, and empower the café Team Members


• Ability to align Team Members with cafe culture by balancing hard work and having fun.


• Ability to manage basic tasks and the café Team Members


• Takes initiative


• Has excellent verbal and written skills


• Ability to recognize problems and problem solve


• Ability to set goals and convert plans into action

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.