Job Requirements:

· 1-5 years of work experience involving public contact, clerical, reception.

· 1-5 years of work experience involving cash handling or cash balance or reconciliation to include one year of work experience using multiple business software applications simultaneously.

· High school graduation or equivalent.

· Must demonstrate strong customer service orientation, problem solving and verbal communication ability.

· Must enjoy constant public contact.

· Basic math proficiency.

· Ability to prioritize and multi task.

· Typing 25 WPM 10-key proficiency.

Essential Responsibilities:

· Serves as Ambassadors for client by exhibiting respectful, professional, courteous and friendly behavior towards and around our patients and members and supporting the member/patient experience.

· Greets and determines patient needs. Requests identification to properly register patient for services.

· Uses available resources to determine patient account status.

· Selects or creates the appropriate account type at time of registration for the following: benefits, eligibility, patient liability, third party, coordination of benefits, venture programs, automobile insurance, workers compensation insurance, fee for service, or services for non-members. Identifies, interprets, captures and/or collects patient s financial liability at point of service.

· Provides documentation of transaction to the patient.

· Ability to recognize and to follow appropriate procedures for medical and non-medical emergencies.

· Consistently demonstrates the ability to prioritize and multitask as it relates to the member experience.

· Demonstrates critical thinking and problem solving during challenging patient interactions and situations.

· Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines.

· Meets and/or exceeds regional and departmental performance standards. May be responsible for ordering and maintaining monies for petty cash and change orders.

· Other related duties as assigned.

· Medical office environment includes working in proximity to sick members with possible direct contact with potentially sick members. May work in fluctuating temperatures. High traffic area with constant interruptions. Restricted space, confined by computer and related equipment with limited movement.

· Required to remain in assigned area and adhere to scheduled breaks and lunch.

· May be required to stand or sit for extended periods of time.

· Video monitored with panic button linked to security services. Some occupational lifting, up to 30 lbs.

Daily Responsibilities:

1. Interviewing patients or other responsible party for registration

2. Insurance verification, obtaining authorizations

3. Cashiering duties

4. Switchboard duties

5. Reception duties

Required Skills Candidate Should Have:

1. Excellent Customer service skills

2. Oral & written communication

3. Cashiering/ money handling

Additional Skills Preferred:

(Not Required)

1. Medical/ hospital experience

2. Medical billing or coding experience

3. Medical terminology