JOB TITLE:  Case Manager

 

REPORTS TO:  Service Manager

 

JOB SUMMARY:  The Response Case Manager reviews requests for and coordinates all Solid Blend efforts with respect to any Legionella Case Response, performs direct services relative to any Legionella response which can involve both administrative and direct on-site services, and also general water technologist duties.  These may include initial and recurring client meetings, sampling, chlorination, and relative water management plans.  Additionally, maintains client and sub-contractor relationships, focuses on professional development, and provides feedback to management on continuous improvement opportunities. 

 

Key performance objectives in order of priority are:

 

1. Provides direct services and case management oversight for all aspects of Solid Blend Legionella Case Response. 2. Provides site package to administrative personnel for water management plan generation. 3. Provides training and/or supervises personnel in the area of Legionella response such as sampling and chlorination SOP. 4. Continually develops professionally to exceed the highest standards in our industry. 5. As a Team Member, provides solutions and continuous improvement recommendations to exceed customer expectations that set us apart from our competitors.

 

ESSENTIAL JOB FUNCTIONS: The responsibilities listed are fundamental to the position and must be performed successfully to achieve the key performance objectives of the role.  Other responsibilities may be assigned.

 

I. Operational Responsibilities

 

1. Determines response requirements and coordinates and/or executes all aspects of Solid Blend's on-site Legionella Case Response. a. Documents and completes reports on all work and service provided as dictated by company policy and procedures, and submits to appropriate personnel; including sampling, chlorination, water management plans, test results, chemical application rates,  project status, program deficiencies and corrective action taken and/or required. b. Plans and coordinates all Legionella Case projects, provides rapid response and direct work as necessary, and works with Service Manager to assure coordinated work efforts. c. Coordinates or conducts CDC assessment site surveys and provides site package to Administrative personnel for management plan generation. 

 

2. Performs core Water Technologist duties including basic start up services, preventative maintenance and general services in accordance with service plans: d. Documents and completes reports on all work and service provided as dictated by Company policy and procedures, and submits to appropriate personnel; including test results, chemical application rates, inventory level, program deficiencies and corrective action taken and/or required.

 

POSITION OVERVIEW

 

Job Title: Case Manager

 

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e. Collects and ships analytical samples according to Company policy.

f. Diagnoses, repairs and adjusts customer equipment.  

g. Adjusts chemical dosages/applications when necessary.

 

3. Identifies areas of additional opportunity with current clients. 4. Completes inventory sign out sheets, tracks personal inventory use and reconciles with truck inventory. 5. Collaborates with vendors to troubleshoot equipment issues and identify equipment opportunities. 6. Complies with all applicable safety regulations and Company policies while on the job.

 

II. Interpersonal Responsibilities

 

7. Develops and maintains professional and personal relationships with clients, industry partners, CDC, ODH, County and local Health Departments. 8. Collaborates with operations team on special projects and equipment installations. 9. Trains/educates Water Technologists and customers on equipment and maintenance procedures related to a Legionella Response. 10. Collaborates with sales to identify further customer needs. 11. Serves as a mentor for co-workers with respect to Solid Blend Legionella Response. 12. Identifies opportunities and continuously works on personal professional development. 

 

III. Organizational Responsibilities

 

13. Participates in Company meetings, seminars and training opportunities. 14. Provides feedback to management on revenue opportunities, and process and program improvement opportunities.

 

 

 

 

 

PERFORMANCE FACTORS: The performance factors described here are core abilities that translate into desired on-the-job behaviors which contribute to the employee successfully achieving the performance objectives of this job and carrying out the assigned responsibilities.

 

1. High Sense of Urgency: The ability to act promptly, decisively and without delay along with the ability to communicate the proper sense of urgency and inspire it in an individual or a team.

2(link removed) Self-Management: The ability to demonstrate self-control and manage time and priorities.  Independently pursues business objectives in an organized and efficient manner; prioritizes activities as necessary to meet job requirements; maintains required level of activity toward achieving goals without direct supervision; minimizes work flow disruptions and time wasters to complete high quality work within a specified time frame.

 

POSITION OVERVIEW

 

Job Title: Case Manager

 

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3. Personal Accountability: A measure of the capacity to be answerable for personal actions. Accepts personal responsibility for the consequences of personal actions; avoids placing unnecessary blame on others; maintains personal commitment to objectives regardless of the success or failure of personal decisions; applies personal lessons learned from past failures to moving forward in achieving future successes. 4. Problem Solving Ability: The ability to anticipate, analyze, diagnose and resolve problems. Utilizes logic and systematic processes to analyze and solve problems; defines the causes, effects, impact and scope of problems; identifies the multiple components of problems and their relationships; prioritizes steps to solution; develops criteria for optimum solutions; evaluates the potential impact of possible solutions and selects the best one.  5. Flexibility: Agility in adapting to change.  Responds promptly to shifts in direction, priorities and schedules; demonstrates agility in accepting new ideas, approaches and/or methods; effective in juggling multiple priorities and tasks; modifies methods or strategies to fit changing circumstances; adapts personal style to work with different people; maintains productivity during transitions, even in the midst of chaos. 6. Resiliency: The ability to quickly recover from adversity. Continues toward goals in the face of difficulty and adversity; handles criticism and rejection from others with objectivity; recovers quickly from personal setbacks; moves past unforeseen obstacles without unnecessary delay. 7. Customer Focus: A commitment to customer satisfaction. Consistently places a high value on customers and all issues related to customer; objectively listens to, understands and represents customer feedback; anticipates customer needs and develops appropriate solutions; meets all promises and commitments made to customers. 8. Continuous Learning: The ability to take initiative in learning and implementing new concepts, technologies and/or methods. Demonstrates curiosity and enthusiasm for learning; takes initiative in acquiring and mastering the skills and knowledge requirements of a position; keeps abreast of current or new information through reading and other learning methods; is actively interested in new technologies, processes and methods; welcomes or seeks assignments requiring new skills and knowledge; expends considerable effort and/or expense on learning; genuinely enjoys learning; identifies applications for knowledge; is considered a knowledgeable resource by others. 9. Interpersonal Skills: The ability to effectively communicate, build a rapport and relate well to all kinds of people. Strives for self awareness; demonstrates sincere interest in others; treats all people with respect, courtesy and consideration; respects differences in the attitudes and perspectives of others; listens observes and strives to gain understanding of others; communicates effectively; is sensitive to diversity issues; develops and maintains relationships with many different kinds of people regardless of cultural differences. 10. Teamwork: The ability to work effectively and productively with others.  Respects team members and their individual perspectives; makes team mission and objectives a priority; works toward consensus when team decisions are required; meets agreed-upon deadlines on team assignments and commitments; shares responsibility with team members for successes and failures; keeps team members informed regarding projects; supports team decisions; recognizes and appreciates the contribution of team members; behaves in a manner consistent with team values and mission; provides constructive feedback to