Job Description

The Terminal Manager assures safe operations by monitoring employee behavior with relation to risk, resolving unsafe conditions, and ensuring compliance with DOT and company guidelines. Assures that freight operations meet customer expectations in safe, claim-free handling and responsive communication.

Duties and Responsibilities

• Direct and coordinate the employees engaged in loading, unloading, recording, arranging, routing, and delivering incoming and outgoing freight shipments. Align work schedules for driver/dock activities with freight flow. Coordinate activities of operations to obtain optimal use of equipment.


• Maintain effective employee and customer relations. Communicate effectively with employees, external customers to establish performance expectations. Ensure proper training of employees as required in all functional areas by establishing training goals, assuring that periodic training is accomplished as scheduled, and routinely reviewing each individual’s progress.


• Provide support and monitor employee performance, provide positive and corrective feedback to resolve performance issues. Responsible for all corrective action with direct reports.


• Monitor spending to ensure that expenses are consistent with approved budgets.


• Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members and drivers.


• Direct investigations to verify and resolve customer and driver complaints. Complete daily administrated duties prior to end of shift and turn in weekly and/ or according to deadlines assigned.


• Assist corporate by ensuring new hires complete required paperwork and training


• Review time sheets, driver logs, DVIRs and DDALs for accuracy

Required Education and Experience

• Bachelor's degree or equivalent combination of education or experience


• Previous supervisory dock operations and sales experience.


• One year of related experience with progressive management experience.


• Class A Commercial Drivers License