Summary/Objective

Communicate with drivers, operations, and sales in order to fulfill customers’ needs. First point of contact for drivers, brokers and customers for shipment scheduling etc. Builds and maintains business relationship with customers by providing prompt and accurate service.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

· First point of contact for drivers and customers, reporting of arrival / departure on all freight. Complete OSND, daily dock reporting etc.

· Coordinate with sales post and book broker loads daily using via online broker sites

· Coordinate shipments with carrier’s, drivers, and operations. Arrange equipment, loading/unloading scheduling and requirements.

· Communicate with customer on shipping schedule, pricing, product availability, product/shipping documentation

· Compile BOL’s daily for billing.

· Dispatch loads to all drivers to ensure availability, estimate loading dates and transit times, schedule future orders.

· Create and maintain spreadsheet regarding customers, products, suppliers, pricing.

· Maintain driver, and equipment dispatch boards daily.

· Performs other duties as assigned